[ { "subject": "Qiwa for Business Owners", "info": [ { "prompt": "What must be done before hiring non-Saudis?", "completion": "To hire non-Saudis, you must complete several administrative steps and fulfil specific business requirements.", "description": "This explains the preliminary obligations required before hiring non-Saudi workers." }, { "prompt": "What service is used to hire non-Saudis already working in the country?", "completion": "You can use the Employee Transfer service - for non-Saudis already working in the country.", "description": "This specifies the procedure for employing non-Saudis who are currently inside the Kingdom." }, { "prompt": "How can employers hire non-Saudis outside the Kingdom?", "completion": "You can request Permanent work visas - for non-Saudis outside the Kingdom.", "description": "This clarifies the process for employing non-Saudis who are outside Saudi Arabia." }, { "prompt": "What does the Employee Transfer Service enable employers to do?", "completion": "The Employee Transfer Service enables you to: hire non-Saudis currently working in Saudi Arabia, or transfer non-Saudis between your own establishments.", "description": "This explains the purposes and uses of the Employee Transfer Service for hiring or transferring non-Saudis." }, { "prompt": "How does the Employee Transfer service work?", "completion": "The Employee Transfer service enables you as an employer to hire non-Saudi employees currently working in Saudi Arabia for a different employer. This service also enables the transfer of non-Saudi employees between your own establishments.", "description": "This explains the functionality of the Employee Transfer service in hiring and transferring non-Saudi workers." }, { "prompt": "What is required regarding recruitment quota to use the Employee Transfer service?", "completion": "The recruitment quota for transferring employees is shared with the Permanent work visas requests. Thus, you need to have a sufficient establishment recruitment quota in order to use this service.", "description": "This clarifies that using the Employee Transfer service depends on having enough recruitment quota, which is shared with permanent visa requests." }, { "prompt": "What are permanent work visas used for?", "completion": "Permanent work visas are used for hiring non-Saudis for long-term employment contracts.", "description": "This clarifies the purpose of permanent work visas." }, { "prompt": "How long can foreign workers be hired under permanent work visas?", "completion": "This visa type allows employers in Saudi Arabia to hire foreign workers for over 3 months.", "description": "This specifies the duration covered by permanent work visas." }, { "prompt": "What determines how many permanent work visas and employee transfers an employer can request?", "completion": "Your recruitment quota determines how many permanent work visas and employee transfers you can request as long as you-re committed to Nitaqat for the Expansion phase.", "description": "This explains the role of recruitment quota and Nitaqat compliance." }, { "prompt": "When can employers in the allowance period request permanent work visas?", "completion": "If you-re in the allowance period, you can request it within one year.", "description": "This states the time limit for employers in the allowance period to request visas." }, { "prompt": "How can an employer check their recruitment quota?", "completion": "To view your recruitment quota, log in to your Qiwa account.", "description": "This tells how to access recruitment quota information." }, { "prompt": "What are the phases of an establishment?", "completion": "There are two establishment phases for an establishment: 1. Establishing 2. Expanding.", "description": "This outlines the two defined phases an establishment can go through." }, { "prompt": "What is the duration of the Allowance period?", "completion": "Both can have an Allowance period (always up to 12 months) program when the establishment is not required to hire Saudis.", "description": "This clarifies how long the Allowance period lasts and its purpose." }, { "prompt": "When does the Allowance period start during the Establishing phase?", "completion": "The allowance period in the establishing phase starts automatically when an establishment issues a visa or a transfer request.", "description": "This explains the trigger for starting the Allowance period during the Establishing phase." }, { "prompt": "How is the total length of the Establishing phase affected by entering the Allowance period?", "completion": "When an establishment is in the Establishing phase, and they will enter the Allowance period, then the Establishing phase will get longer (so if I enter allowance in 1st month of the establishing phase, then my establishing phase total length is 1 + 12, but when I enter allowance in 5th month it's 5 + 12).", "description": "This describes how the Allowance period extends the Establishing phase depending on when it begins." }, { "prompt": "What happens if an establishment in the Establishing phase doesn't enter the Allowance period?", "completion": "If an establishment of the Establishing phase doesn't enter the Allowance period, then this phase will end after 6 months.", "description": "This explains the default end time of the Establishing phase if the Allowance period is not used." }, { "prompt": "How can you increase your recruitment quota during the establishing phase?", "completion": "During the establishing phase, you can increase your recruitment quota by upgrading the tier of your establishment.", "description": "This explains the method to increase recruitment quota during the early phase of an establishment." }, { "prompt": "What are the establishment balance tiers and how do they progress?", "completion": "There are three different types of tiers for establishments. Every establishment starts on tier 1, which can be upgraded to tier 2, and this process may require inspection for approval. Upgrading to the tier 3 requires mandatory on-site inspection for approval.", "description": "This describes the hierarchy and requirements of the establishment balance tiers." }, { "prompt": "Is there a fee for upgrading establishment balance tiers?", "completion": "Upgrading to tiers 2 and 3 involves payment, whereas tier 1 is free.", "description": "This clarifies the cost associated with different establishment tiers." }, { "prompt": "Can you cancel and refund a purchased tier?", "completion": "It is possible to cancel and refund the purchased tier. The cancelation request must be made within 30 days, and the tier must be unused (meaning no issued visas from that tier).", "description": "This explains the conditions under which a tier upgrade can be canceled and refunded." }, { "prompt": "What is the expansion phase for establishments in Saudi Arabia?", "completion": "The expansion is one of the two development phases to which establishments in the Kingdom are assigned.", "description": "This defines the expansion phase as one of the development phases for establishments." }, { "prompt": "When does the expansion phase begin?", "completion": "It is 12 months from the first issued visa or after transferring an employee to the establishment during the Allowance period.", "description": "This explains the trigger points for the start of the expansion phase." }, { "prompt": "What is a condition for an establishment to enter the expansion phase?", "completion": "However, the establishment must be the first on the entity level within the Establishment Group.", "description": "This states a key requirement for an establishment to be eligible for the expansion phase." }, { "prompt": "What are the Nitaqat rating categories?", "completion": "Your Nitaqat rating falls into one of five categories: Platinum, High Green, Mid Green, Low Green and Red, based on the Nationalization rate.", "description": "This lists the five Nitaqat rating levels and notes they are determined by the Nationalization rate." }, { "prompt": "What factors affect the calculation of the Nationalization rate under the Nitaqat system?", "completion": "The calculation of the Nationalization rate varies depending on the industry/activity classification of the establishment's operations and the size of the establishment based on the total number of employees.", "description": "This outlines the variables that influence how an establishment's Nationalization rate is calculated." }, { "prompt": "How is the recruitment quota shared across services?", "completion": "Your recruitment quota is shared between the Permanent work visas and Employee Transfer services for all your establishments (companies) that share the same economic activity.", "description": "This explains that recruitment quotas apply collectively to visa and employee transfer services for companies with the same economic activity." }, { "prompt": "What happens during the Allowance period regarding work visas?", "completion": "If you are in the Allowance period, you can issue Instant Work Visas.", "description": "This clarifies that establishments in the Allowance period are allowed to issue Instant Work Visas." }, { "prompt": "What factors determine the recruitment quota during the Allowance period?", "completion": "Your recruitment quota is based on the median of historical requests for the economic activity in which your establishment finds itself. It also depends on your current activated visa tier. You can upgrade your visa tier anytime to increase your recruitment quota.", "description": "This identifies the criteria for recruitment quota during the Allowance period, including historical data and visa tier." }, { "prompt": "How is recruitment quota determined in the Expansion phase?", "completion": "If you are in the Expansion phase, you can issue Establishment Work Visas. Your recruitment quota is based on your current Nitaqat level. Your Nitaqat level must be medium green or above to request visas.", "description": "This explains how recruitment quotas are calculated during the Expansion phase based on the establishment's Nitaqat level." }, { "prompt": "When can you issue permanent work visas?", "completion": "You will only be able to issue permanent work visas if you first meet the legal requirements.", "description": "This clarifies that meeting legal requirements is a prerequisite for issuing permanent work visas." }, { "prompt": "What is Nitaqat?", "completion": "Nitaqat is a nationalization program put in place by the Ministry of Human Resources that requires establishments operating in Saudi Arabia to hire a certain number of Saudi nationals into their workforce.", "description": "This defines Nitaqat as a workforce nationalization initiative for companies in Saudi Arabia." }, { "prompt": "How are establishments classified under the Nitaqat program?", "completion": "The Nitaqat program classifies establishments into five categories: Platinum, High Green, Mid Green, Low Green, and Red, based on the nationalization percentage (% of Saudi employees) and the total number of employees.", "description": "This explains how establishments are grouped under Nitaqat based on Saudi employee ratios and company size." }, { "prompt": "What factors affect the calculation of the nationalization percentage under Nitaqat?", "completion": "The nationalization percentage calculation differs depending on the establishment's industry and the size of the establishment based on the number of total employees.", "description": "This clarifies that industry type and employee count impact how Nitaqat calculates nationalization rates." }, { "prompt": "How are small A-sized establishments classified under Nitaqat?", "completion": "Establishments in entities size (small A), which have 5 or fewer employees, follow a different Nitaqat classification and contain only two categories: green and red.", "description": "This explains that small establishments with 5 or fewer employees have only two Nitaqat levels: green and red." }, { "prompt": "What is required for a small A-sized establishment to be classified as green under Nitaqat?", "completion": "Entities of this size require hiring at least one Saudi national to be in and maintain the green level.", "description": "This details the requirement for a small establishment to reach or stay in the green category under Nitaqat." }, { "prompt": "What are the benefits of having a higher Nitaqat level?", "completion": "Establishments that are classified as a higher Nitaqat level receive certain benefits. For example, establishments that are in the Mid-Green level and above are able to renew work permits for foreign employees, apply for new permanent work visas, transfer employees into different departments, and change the profession classification of their employees.", "description": "This outlines the advantages establishments gain by achieving a Mid-Green or higher Nitaqat classification." }, { "prompt": "What happens if my establishment is classified in the Red Nitaqat level?", "completion": "Establishments in the Red Nitaqat level are unable to apply for new visas, use transfer visas, renew work permits or open new files for new branches or facilities. In general, establishments that are in the Red Nitaqat level will not receive the services of the Ministry.", "description": "This describes the limitations placed on establishments in the Red Nitaqat level." }, { "prompt": "What factors affect my Nitaqat level?", "completion": "Currently, establishments in Saudi Arabia are assigned a unique establishment-specific Nitaqat status based on the below three factors:\n\n1- Entity classification i.e. type of primary activities registered with the Saudi Ministry of Human Resources and Social Development. \n2- Size of the establishment i.e. total workforce in the establishment. \n3- Nationalization percentage i.e. the number of Saudi nationals employed in the establishment.", "description": "This explains the three main factors that determine an establishment's Nitaqat level." }, { "prompt": "How does hiring a Saudi national affect my Nitaqat level?", "completion": "Upon hiring a Saudi national, the nationalization percentage of the establishment will change and affect the Nitaqat level.", "description": "This highlights the direct impact of hiring Saudi nationals on the Nitaqat rating." }, { "prompt": "What are the the methods of calculating the Nitaqat level?", "completion": "There are two methods of calculating the Nitaqat level. The first method is the traditional method which is based on the average number of employees and aims to reduce the risk of the entity's domain descending to the lower bands quickly in the event that Saudi employees leave the entity's facilities. This method is based on the average nationalization rate during a 26-week period.\n\nThe second method is the immediate calculation, where the localization is calculated on the basis of one week.", "description": "This explains the traditional and immediate methods used to calculate Nitaqat." }, { "prompt": "When is the immediate calculation method used for Nitaqat?", "completion": "The immediate calculation method is used if one of the following conditions are met:\n\nThe entity remains in at least a low green level for 13 consecutive weeks, or \nThe establishment is classified as a newly established entity (the date of formation of the entity under the Establishment Group should not exceed 13 weeks).", "description": "This outlines the specific conditions triggering the use of the immediate Nitaqat calculation method." }, { "prompt": "What are special case employees in the context of Nitaqat?", "completion": "There are certain cases where hiring an employee, such as a part-time worker or an individual with special needs, will have a different nationalization calculation.", "description": "This introduces the concept of special case employees whose hiring affects nationalization calculations differently." }, { "prompt": "How does hiring a Saudi with special needs affect nationalization percentage?", "completion": "Hiring a Saudi with special needs would have the same effect on the overall nationalization percentage of the establishment as hiring 4 Saudi employees.", "description": "This explains the increased nationalization impact of hiring a Saudi with special needs." }, { "prompt": "Is there a limit on the percentage of employees with special needs in an establishment?", "completion": "A maximum of 10% of the employees of an establishment can be individuals with special needs.", "description": "This explains the cap on special needs employees counted towards nationalization." }, { "prompt": "How does hiring a former released prisoner affect nationalization calculation?", "completion": "A Saudi national who is a former released prisoner has 2x the nationalization percentage.", "description": "This describes the increased nationalization weight for former released prisoners." }, { "prompt": "Is there a limit on the percentage of former prisoners in an establishment?", "completion": "A maximum of 10% of the employees of an establishment can be former prisoners.", "description": "This clarifies the limit on former prisoner employees counted towards nationalization." }, { "prompt": "How does hiring a Saudi national classified as a student affect nationalization calculation?", "completion": "A Saudi national classified as a student has 0.5x the normal nationalization percentage.", "description": "This indicates the reduced nationalization weight for Saudi students." }, { "prompt": "What is the maximum percentage of Saudi students allowed in an establishment's workforce?", "completion": "Only 10% of the employee workforce can be Saudi students unless the establishment works in the food sector. In this case, no more than 40% of the employees can be Saudi students.", "description": "This specifies the limits on Saudi student employees, with an exception for the food sector." }, { "prompt": "How does hiring a part-time Saudi national affect nationalization calculation?", "completion": "A Saudi national who works part-time has 0.5x the normal nationalization percentage.", "description": "This clarifies the reduced nationalization weight for part-time Saudi employees." }, { "prompt": "How is a Saudi national who works remotely calculated in the nationalization rate?", "completion": "A Saudi national who works remotely is calculated as 1 Saudi in the nationalization rate.", "description": "This clarifies that remote Saudi workers count fully towards nationalization." }, { "prompt": "How are the children of Saudi employees counted in the nationalization rate?", "completion": "The son or daughter of a Saudi employee is calculated as 1 Saudi in the nationalization rate.", "description": "This explains that children of Saudi employees count fully in nationalization calculations." }, { "prompt": "How are the mother or widow of a Saudi employee counted in the nationalization rate?", "completion": "The mother or widow of a Saudi employee is calculated as 1 Saudi in the nationalization rate.", "description": "This states that mothers or widows of Saudi employees are counted fully." }, { "prompt": "How are individuals from displaced tribes calculated in the nationalization rate?", "completion": "Individuals from displaced tribes are calculated as 1 Saudi in the nationalization rate.", "description": "This notes that displaced tribe members count fully toward nationalization." }, { "prompt": "How are Golf country citizens calculated in the nationalization rate?", "completion": "Golf country citizens are calculated as 1 Saudi in the nationalization rate.", "description": "This clarifies that citizens from Golf countries count fully in the nationalization rate." }, { "prompt": "How is a non-Saudi player or athlete calculated in the nationalization rate?", "completion": "A non-Saudi player or athlete is calculated as 1 Saudi in the nationalization rate.", "description": "This explains that certain non-Saudis like athletes count fully towards nationalization." }, { "prompt": "How is an owner counted in the nationalization rate?", "completion": "An owner, whether Saudi or non-Saudi, is calculated as 1 Saudi in the nationalization rate.", "description": "This clarifies that owners count fully towards nationalization regardless of nationality." }, { "prompt": "How is a borrowed Saudi employee counted in the nationalization rate?", "completion": "A borrowed Saudi employee is calculated as 1 Saudi in the nationalization rate.", "description": "This states that borrowed Saudi employees count fully in nationalization calculations." }, { "prompt": "How is the spouse of a non-Saudi special expat calculated in the nationalization rate?", "completion": "The wife or husband of a non-Saudi special expat is calculated as neither a Saudi nor a non-Saudi employee and has no effect on the nationalization rate of the establishment.", "description": "This clarifies that spouses of non-Saudi special expats do not affect the establishment's nationalization calculation." }, { "prompt": "How are Palestinians with an Egyptian passport or Baluchis calculated in the expatriate rate?", "completion": "Palestinians with an Egyptian passport or Baluchis are calculated at 0.25x the normal expatriate rate. This means hiring 4 Palestinians would be the equivalent of hiring one non-Saudi employee for the Nitaqat calculation.", "description": "This explains the reduced expatriate rate for Palestinians with Egyptian passports or Baluchis." }, { "prompt": "Is there a limit on how many employees can be Palestinians with Egyptian passports or Baluchis?", "completion": "No more than 50% of the employees can be Palestinians with Egyptian passports or Baluchis.", "description": "This specifies the maximum allowed proportion of these employees within the workforce." }, { "prompt": "How are individuals of the Myanmar Confederation calculated in the expatriate rate?", "completion": "Individuals of the Myanmar Confederation are calculated at 0.25x the normal expatriate rate in all regions of the Kingdom except for Makkah and Madinah.", "description": "This describes the reduced expatriate rate for Myanmar Confederation individuals, with geographic exceptions." }, { "prompt": "How can I calculate and compare my expected Nitaqat level in Qiwa?", "completion": "Log into your Qiwa business account. Go to Establishment Information and select Nitaqat Calculator. Your current Nitaqat level will be displayed including basic information such as your nationalization rate, the number of Saudi and non-Saudi employees, as well as your economic activity, Select 'Calculate and compare Nitaqat for a different number of employees'. Enter the expected number of Saudis and non-Saudis, then click 'Calculate Nitaqat'. View the expected Nitaqat level.", "description": "Describes how to access the Nitaqat Calculator, view current data, and simulate different employee scenarios to estimate a new Nitaqat level." }, { "prompt": "How can establishments in the Allowance period increase their recruitment quota?", "completion": "During the Allowance period of the Establishing phase, you can increase your recruitment quota by upgrading the tier of your establishment.", "description": "This explains that establishments in the Allowance period can raise recruitment quotas by tier upgrades." }, { "prompt": "What are the tiers available for establishment upgrades to increase recruitment quota?", "completion": "There are three different types of tiers for establishments. Every establishment starts on tier 1, which can be upgraded to tier 2, and this process may require inspection for approval.", "description": "This outlines the tier system and the possibility of upgrades with approval." }, { "prompt": "What are the costs associated with upgrading tiers?", "completion": "Upgrading to tiers 2 and 3 involves payment, whereas tier 1 is free.", "description": "This specifies the payment requirements linked to tier upgrades." }, { "prompt": "How can I check the recruitment quota balance for each tier?", "completion": "On the Qiwa platform, you can check the balance you will get for each tier you select.", "description": "This explains that Qiwa provides information on recruitment quota balances per tier." }, { "prompt": "What must be done after selecting a tier on the Qiwa platform?", "completion": "Once you have selected the tier, you must pay the required fees.", "description": "This clarifies the payment step required after tier selection." }, { "prompt": "Can you terminate the Allowance period early?", "completion": "You can terminate your Allowance period early and enter the Expansion phase.", "description": "This states that early termination of the Allowance period is possible." }, { "prompt": "Under what condition can the Allowance period be terminated early?", "completion": "This is allowed if your Nitaqat level will be medium green or above.", "description": "This specifies that early termination requires a medium green or higher Nitaqat level." }, { "prompt": "Why might an establishment want to enter the Expansion phase early?", "completion": "Your recruitment quota in the Expansion phase could be higher.", "description": "This explains the incentive of potentially having a higher recruitment quota in the Expansion phase." }, { "prompt": "How can establishments in the Expansion phase increase their recruitment quota?", "completion": "The only way to increase your recruitment quota in the Expansion phase is to improve your current Nitaqat level.", "description": "This states that improving the Nitaqat level is the sole method to raise recruitment quota during the Expansion phase." }, { "prompt": "How much does a single permanent work visa cost?", "completion": "A single permanent work visa costs 2,000 SAR.", "description": "This states the fee required for a single permanent work visa." }, { "prompt": "How are permanent work visa fees paid?", "completion": "Fees are paid to the Ministry of Interior using funds on your Establishment fund in the Ministry of Interior account.", "description": "This explains the payment process for permanent work visa fees." }, { "prompt": "What are the steps to issue a permanent work visa through Qiwa?", "completion": "Log in to your Qiwa account, Go to the Services page and select Visas, Under the Permanent work visa table click the 'Issue Visa' button, Enter the visa details including the occupation, gender, nationality, embassy and religion of the future employee, Enter the number of Visas you would like to request then click 'Add visa details', Review the request summary and click 'Submit”.", "description": "Outlines the full sequence for issuing a permanent work visa online through the Qiwa platform." }, { "prompt": "What details must be entered for each permanent work visa request?", "completion": "Enter the visa details including the occupation, gender, nationality, embassy and religion of the future employee.", "description": "This outlines the specific information needed for each visa request." }, { "prompt": "Can you add multiple visas in one request?", "completion": "After entering the data for the first visa(s), you can add more in the same request process.", "description": "This explains how to include multiple visas within a single request." }, { "prompt": "What must you ensure before submitting a permanent work visa request to avoid rejection?", "completion": "Ensure you have sufficient establishment funds in the Ministry of Interior platforms to avoid a request rejection.", "description": "This emphasizes the importance of having adequate funds to prevent visa request rejection." }, { "prompt": "How are visa fees processed during the permanent work visa application?", "completion": "Fees are charged automatically from your account.", "description": "This clarifies the automatic deduction of fees from the establishment's account." }, { "prompt": "How long does it take for visa data to update in the Ministry of Foreign Affairs after fee payment?", "completion": "It will take up to 3 working days to update Visa data in the Ministry of Foreign Affairs.", "description": "This sets the expected waiting period for visa data synchronization." }, { "prompt": "Where is the visa issuance process completed after the Ministry of Foreign Affairs updates the data?", "completion": "After that, the Visa issuance process can be completed on Enjaz.", "description": "This states the platform where the final visa issuance occurs." }, { "prompt": "What is the process for canceling a Permanent Work Visa?", "completion": "Go to the list of Visa requests on your Qiwa business account, Select the request you want to cancel by clicking the three dots on the right, Go to the Visa request details and select Cancel, Confirm the cancelation request.", "description": "Provides the step-by-step process for locating and canceling a Permanent Work Visa request within the Qiwa business portal." }, { "prompt": "Who can cancel an unused permanent work visa on the Qiwa platform?", "completion": "Only an authorized establishment representative can request to cancel the visa.", "description": "This clarifies that cancellation requests must be made by authorized representatives." }, { "prompt": "Can used permanent work visas be canceled?", "completion": "Unused visa can be canceled through the Qiwa platform.", "description": "This specifies that only unused visas are eligible for cancellation." }, { "prompt": "How long does the visa cancellation process take?", "completion": "The request to cancel a visa must first go to the Ministry of Interior. They then send it to the Ministry of Foreign Affairs. Due to this, the cancelation process can take some time.", "description": "This explains the multi-step process causing a delay in visa cancellation." }, { "prompt": "Is there a refund available for canceled visas?", "completion": "You can cancel the issued visas and refund the fees to your establishment only if unused.", "description": "This clarifies that refunds are only possible for unused canceled visas." }, { "prompt": "How can I cancel and get a refund for a tier upgrade?", "completion": "You can cancel and refund the purchase of a tier only if you haven't already issued any visas from that tier, requested Employee Transfer, or there's been less than 30 days since your last purchase. The request must be submitted by the business owner or a commissioner on Qiwa business.", "description": "This explains the conditions and who can request tier upgrade cancellations and refunds." }, { "prompt": "How to cancel a tier upgrade on Qiwa?", "completion": "Log in to your Qiwa business account. Go to the Services page and select Permanent work visas. Jump to the section with the History of tier upgrades. Choose 'Return and refund' from the action menu on the right side. Read details and submit your request.", "description": "This identifies the cancellation process of a tier upgrade on qiwa." }, { "prompt": "How do I terminate the Allowance period on Qiwa?", "completion": "Go to the Services page and select Permanent work visas. Jump to the section with the recruitment quota. Go to the Allowance period end date and select Terminate Allowance period. Read details and click Terminate Allowance period.", "description": "This specifies the steps to access the Qiwa platform for termination of Allowance period." }, { "prompt": "How do I issue permanent work visas in the Expansion period?", "completion": "Go to the Services page and select Visas. Click the 'Issue Visa' button under the Permanent work visa table. Enter the visa details including the occupation, gender, nationality, embassy and religion of the future employee. Enter the number of Visas you would like to request then click 'Add visa details'.", "description": "the process of issuing permanent work visas in the Expansion period." }, { "prompt": "What is required to register a business in Saudi Arabia?", "completion": "To register an establishment in Saudi Arabia, it is necessary to obtain a Commercial Registration or Commercial Record Number.", "description": "Explains the initial requirement for establishing a business." }, { "prompt": "What is a Commercial Registration Number in Saudi Arabia?", "completion": "The Commercial Registration Number (or Commercial Record Number) is a unique identification number that can be used to identify any business in Saudi Arabia.", "description": "Provides a definition and purpose of the Commercial Registration (CR) number used to identify businesses." }, { "prompt": "Who assigns the Commercial Registration Number in Saudi Arabia?", "completion": "The Ministry of Commerce assigns the Commercial Registration Number.", "description": "Identifies the authority responsible for issuing the Commercial Registration number." }, { "prompt": "What was the former name of the Establishment Group?", "completion": "The Establishment Group was previously known as the Unified ID or Unified Number.", "description": "Clarifies the previous terminology used for the Establishment Group." }, { "prompt": "What is an Establishment Group?", "completion": "An Establishment Group is a name for all the establishments under the same unified number.", "description": "Explains the purpose of an Establishment Group." }, { "prompt": "What is the purpose and benefit of the Establishment Group service?", "completion": "The Establishment Group service provides a uniform contact number, allowing you to connect all branches and departments of your establishment anywhere in Saudi Arabia to a single contact number to manage your establishment's communications effectively.", "description": "Describes the functionality and benefits of the Establishment Group service." }, { "prompt": "What is the Wage Protection System?", "completion": "Wage Protection System (WPS) is a system that ensures fair payment of wages to all employees of private sector organizations and protects both Saudi and non-Saudi employees.", "description": "Defines the purpose of the Wage Protection System and whom it protects." }, { "prompt": "What does the Wage Protection System aim to do?", "completion": "The Wage Protection System (WPS) aims to establish a database that provides up-to-date information on the payment of wages to employees in the private sector and to determine the extent to which establishments are obligated to the timely and complete payment of salaries.", "description": "Describes the Wage Protection System's goal of monitoring wage compliance in the private sector." }, { "prompt": "How does the Wage Protection System ensure salary compliance?", "completion": "The Wage Protection System (WPS) ensures that establishments comply with labor laws and pay their employees on time according to the salaries established in their contracts and subsequently registered with GOSI.", "description": "Explains how Wage Protection System enforces timely and accurate salary payments as per registered contracts." }, { "prompt": "Which establishments are required to use the Wage Protection System in Saudi Arabia?", "completion": "Any private establishment with 10 or more employees is required to pay salaries through the Wage Protection System (WPS) in Saudi Arabia.", "description": "Specifies the minimum employee threshold for mandatory Wage Protection System compliance." }, { "prompt": "Which establishments are covered by the Wage Protection System?", "completion": "As of December 31, 2020, the system applies to all private sector establishments (including micro, small and medium-sized establishments).", "description": "Specifies that the Wage Protection System started to cover all private sector establishments from a certain date onward." }, { "prompt": "What are the benefits of the Wage Protection System for employees?", "completion": "Benefits of the Wage Protection System (WPS) for the employee include receiving wages on time, and any payroll deductions must first be justified to the Ministry of Labor.", "description": "Details how the Wage Protection System benefits employees' timely salary receipt and regulates deductions." }, { "prompt": "What is the expansion phase for establishments in the Kingdom?", "completion": "The expansion is one of the two development phases to which establishments in the Kingdom are assigned. It is 12 months from the first issued visa or after transferring an employee to the establishment during the Allowance period. However, the establishment must be the first on the entity level within the Establishment Group.", "description": "Defines the duration and conditions of the expansion phase assigned to establishments." }, { "prompt": "What are the requirements to internally transfer non-Saudi employees?", "completion": "There are several business and legal requirements that must be met in order to transfer an employee between your companies: \nYour establishment must be active. \nYour Commercial Record must be active. \nAll your establishments under the same Establishment Group must not have any expired work permits.\nYour establishment must comply with the Wage Protection System.\nTransferring employees shouldn't exceed the recruitment quota for the medium green Nitaqat level (for companies in the Expansion phase).", "description": "Lists the necessary business and legal conditions that must be fulfilled for internal transfers of non-Saudi employees." }, { "prompt": "How can you view your Wage Protection System Certificate in Qiwa?", "completion": "To view the status of any certificates of your establishment, follow the step-by-step guide below: \nLog into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll to the 'Certificates' section.\nClick 'Go to Certificates'.\nTo view more details about a specific Certificate, click 'View details' below the Wage Protection System Certificate.", "description": "Provides step-by-step instructions to access and view the Wage Protection System Certificate in Qiwa." }, { "prompt": "What information is provided on the Wage Protection System Certificate details page?", "completion": "The Wage Protection System Certificate details page provides information such as issue date, expiration date, a preview of the certificate and request history. The request history lists the request date, requester name, requester ID, certificate ID, last status change and current status.", "description": "Outlines the specific certificate information and request history available on the Wage Protection System Certificate details page." }, { "prompt": "How can I issue the Wage Protection System Certificate in Qiwa?", "completion": "Log into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll to the 'Certificates' section.\nClick 'Go to Certificates'.\nClick the 'Issue certificate' button for the Wage Protection System Certificate.\nSubmit your request by clicking 'Issue certificate.'\nYour request was successfully sent, and your Wage Protection System Certificate is active.\n \nThere is also another way to issue the Wage Protection System Certificate.\n\nLog into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll down to the 'Certificates' section.\nClick 'Go to Certificates'.\nClick 'View details' below the Wage Protection System Certificate, which will redirect you to the certificate details page.\nThen click 'Issue certificate' in the upper right corner.\nSubmit your request by clicking 'Issue certificate.'\nYour request was successfully sent, and your Wage Protection System Certificate is active.", "description": "Outlines two methods to issue the Wage Protection System (WPS) Certificate through the Qiwa platform." }, { "prompt": "How can I print the Wage Protection System Certificate from Qiwa?", "completion": "Log into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll to the 'Certificates' section.\nClick 'Go to Certificates'.\nClick 'View details' below the Wage Protection System Certificate, redirecting you to the certificate details page.\nThen click 'Print' in the upper right corner.", "description": "Provides step-by-step instructions for printing the Wage Protection System (WPS) Certificate via the Qiwa platform." }, { "prompt": "How can I download the Wage Protection System Certificate from Qiwa?", "completion": "Log into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll to the 'Certificates' section.\nClick 'Go to Certificates'.\nClick 'View details' below the Wage Protection System Certificate, redirecting you to the certificate details page.\nThen click 'Download' in the upper right corner.", "description": "Provides step-by-step instructions to download the Wage Protection System Certificate via Qiwa." }, { "prompt": "How long is the Wage Protection System Certificate valid?", "completion": "The Wage Protection System Certificate is valid for one month from the date of issuance.", "description": "Specifies the validity period of the Wage Protection System Certificate." }, { "prompt": "How can I check the expiration date of my Wage Protection System Certificate?", "completion": "Log into your Qiwa business account.\nClick on your 'Establishment' or the required 'Establishment' if you have access to more than one.\nGo to the Establishment Information and scroll to the 'Certificates' section.\nClick 'Go to Certificates'.\nYou'll find the status and expiration date of your Wage Protection System Certificate on the 'Wage Protection System Certificate' tile under the title.", "description": "Explains how to locate the expiration date and status of the Wage Protection System Certificate within Qiwa." }, { "prompt": "What conditions must be checked before initiating the transfer of a non-Saudi employee?", "completion": "They are currently working in Saudi Arabia.\nThey are not in a different transfer process.\nThey do not hold a Final Exit Visa.\nThey do not have a Final Exit Work Permit.", "description": "Lists the conditions that must be met to transfer a non-Saudi employee internally within Saudi Arabia." }, { "prompt": "How do I transfer an employee between my own establishments using Qiwa?", "completion": "Log in to your Qiwa business account.\nGo to the Services page and select Employee Transfer.\nClick the 'Transfer employee' button.\nChoose the right path - 'Employee from my own establishment'.\nSelect the target establishment - the establishment to which you want to transfer the employee. You will be able to verify the available recruitment quota for your own establishments on the list.\nChoose the employee(s) you want to transfer from the list of all employees in your other establishments. Qiwa automatically verifies the employee's eligibility. If they are not eligible, it will show the reason on the interface.\nReview the data and contracts of the selected employee(s). If an employee does not have a contract, you have to create one to continue.\nClick 'Submit request' to send the request for the employee transfer.", "description": "Outlines the detailed procedure to initiate and complete an internal employee transfer within your establishments via Qiwa." }, { "prompt": "Do I need a subscription to create contracts on Qiwa?", "completion": "You don't need to have a paid subscription to create contracts on Qiwa - a free account is enough.", "description": "Clarifies that creating contracts on Qiwa does not require a paid subscription, as a free account suffices." }, { "prompt": "How do I start creating an employment contract on Qiwa?", "completion": "Once you have selected a candidate(s) you want to onboard, whether a Saudi or a non-Saudi, you must create a contract(s) for them. To do so, follow this step-by-step guide:\n\nLog in to your Qiwa business account.\nGo to Services and select 'Contract Management'.\nClick the 'Create new contract' button.\nSelect the Single or Multiple employee option.\nSelect whether the employee is inside or outside of Saudi Arabia and whether to create a contract from scratch or from a Contract Template.\nSelect the contract language (note: contracts must be in Arabic, which is why Arabic is set as a default language) and the calendar type for your contract: Gregorian or Hijiri (for the contract's date). Then click 'Next step'.\nReview the establishment details are correct, and enter the following information: representative role, establishment e-mail and work location. Then click 'Define employee details'.\nEnter the employee border number and their date of birth, then click 'Load employee data'.\nVerify the employee identity then enter the employee's information including: education level, speciality, IBAN number, mobile number and their email address. Once you have filled out the details click 'Define contract details'.\nFill in the contract details:\ngeneral information (including job title, contract period type, starting date, notice period and trial period)\nworking time details (including the working hours type and number of annual vacation days)\nfinancial details (including the type of salary and the basic salary rate)\nhousing/transportation details - choose whether housing/transportation is provided and what the allowance is for each\nif needed, you can add custom paragraphs like non-disclosure clauses, non-compete clauses, additional terms etc.\nClick 'Go to summary' and verify the details of the contract are correct. Select the checkbox and lastly click 'Create and send contract'.", "description": "Provides a detailed step-by-step guide on initiating and completing the employment contract creation process on Qiwa." }, { "prompt": "What happens after creating and submitting the contract for a Saudi employee?", "completion": "Once you create and submit the contract, it will be sent to the employee's individual Qiwa account for them to approve, make changes, or reject. Once both you and the employee agree to the contract, it will be considered approved by the Ministry of Human Resources and Social Development. The contract will be active on its official start date.", "description": "Explains the post-submission process for contracts of Saudi employees, including employee approval and contract activation." }, { "prompt": "What happens after creating and submitting a contract for a non-Saudi employee?", "completion": "When you create a contract for a non-Saudi employee (already inside Saudi Arabia with an Iqama number), you must also submit an Employee Transfer Request. The employee must approve both the Employee Transfer Request and the new contract. In some cases, the current employer must also approve the transfer request.", "description": "Explains the steps and approvals required after submitting a contract for a non-Saudi employee, including the employee transfer process and potential involvement of the current employer." }, { "prompt": "What are Employee Transfer requests?", "completion": "Employee Transfer is a service dedicated to non-Saudi employees. The service enables you as an employer to hire non-Saudi employees currently working in Saudi Arabia for a different employer. This service also allows the transfer of non-Saudi employees between your establishments.\n\nThere are two types of Employee Transfer:\n\nHiring or transferring a non-Saudi employee from another business owner.\nTransferring a non-Saudi employee between your establishments.\nAs a current or future employer, you can manage sent and received requests on the Employee Transfer page.", "description": "Explains the purpose of Employee Transfer requests in Qiwa, including the two types of transfers and how employers can manage them." }, { "prompt": "What are the different paths for Employee Transfer?", "completion": "Depending on the current situation of the employee you are hiring, there are three different paths to transfer them to your establishment:\n\n1. Direct Transfer\nDirect Transfer doesn't require the current employer's approval or waiting until the employee's notice period is completed. \nYou can apply for Direct Transfer when:\n- The employee's work permit is expired and has not been renewed by their current employer, or\n- The employee's Iqama is expired and has not been renewed by their current employer, or\n- The employee didn't get a work permit issued by their current employer for more than 90 days since their arrival in the Kingdom of Saudi Arabia.\nIf any of these conditions are met, you will be able to onboard your new employee to the establishment as soon as you complete the transfer process. To complete it, go to your Establishment fund in the Ministry of Interior account.\n\n2. Transfer pending notice period\nThis transfer path requires the employee to complete their notice period at their current establishment before transferring to your establishment.\nYou can apply for it:\n- when employee has been in Saudi Arabia for more than one year, and\n- depending on the plan of the Ministry of Authentication the contracts.\n\n3. Transfer pending for current employer approval\nThis transfer path requires the current employer's approval. \nYou can apply for it:\n- when the employee has been in Saudi Arabia for less than one year, or\n- depending on the plan of the Ministry of Authentication the contracts.", "description": "Explains the three available employee transfer paths on Qiwa — Direct Transfer, Transfer Pending Notice Period, and Transfer Pending Current Employer Approval — and the specific conditions under which each path can be used." }, { "prompt": "Can the notice period be shortened?", "completion": "Yes, the current employer can modify the notice period to an earlier date. However, this depends on an internal agreement between the employee and the current employer.", "description": "Clarifies that shortening the notice period is possible through mutual agreement between the current employer and the employee." }, { "prompt": "What is the importance of contract authentication?", "completion": "The process of contract authentication aims to protect both the employer's and the employee's rights to provide a work environment that helps with the employees' stability and productivity. It also seeks to ensure that the private sector's employment contracts comply with Saudi labor law conditions, ensure contract data's validity, and reduce labor disputes and issues.", "description": "Explains how contract authentication safeguards rights, ensures legal compliance, and promotes workplace stability." }, { "prompt": "Is the authentication of employee contracts mandatory for all establishments?", "completion": "Authentication of employment contracts is mandatory from the job start date of the employee. Non-Saudi employee contracts must be authenticated through the Qiwa Platform.", "description": "Clarifies that contract authentication is required for all employees starting from their first day, with a specific requirement for non-Saudi employee contracts to be authenticated via Qiwa." }, { "prompt": "How are employee contracts authenticated?", "completion": "All contracts created through Qiwa are authenticated and approved by the Ministry of Human Resources and Social Development once the employee has accepted them. When the establishment creates and submits a contract, it will be sent to the employee on Qiwa. The employee can then approve, reject or suggest an amendment to the contract through their individual Qiwa account. Once both parties have approved the contract, it will be automatically authenticated.", "description": "Explains the process of contract authentication via Qiwa, highlighting employee approval and Ministry validation." }, { "prompt": "How long does contract authentication take?", "completion": "The time it takes for a contract to be authenticated depends on the time the employee takes to approve it. The contract will be automatically canceled unless there is a response from the employee after 10 days.", "description": "Explains that contract authentication duration depends on employee approval and that contracts expire after 10 days without response." }, { "prompt": "What does the Wage Protection System (WPS) ensure?", "completion": "The WPS ensures that establishments comply with labor laws and pay their employees on time according to the salaries established in their contracts and subsequently registered with GOSI.", "description": "Describes how the WPS enforces compliance with labor laws and timely salary payments based on contract and GOSI registration." }, { "prompt": "Can an authenticated contract be modified?", "completion": "The establishment user can modify the authenticated contract with the (approved) and (active) status and send it to the employee for approval or rejection. If the employee rejects the modification request, the last approved/authenticated contract will remain valid until a modification request gets accepted or it gets terminated by one of the parties. All contracts can be modified, including contract term, start date, job title, financial benefits, etc.", "description": "Explains the process and conditions under which an authenticated contract can be modified and how employee approval affects the contract's validity." }, { "prompt": "Does the authentication service apply to new contracts only, or can I also authenticate a valid, previously created employment contract?", "completion": "The contracts that can be authenticated with this service are both new contracts and already active ones (digital or paper). To authenticate active contracts, enter the start date mentioned in the employee's first contract with the establishment. Note that you must add the latest salary and financial allowance amounts (for example, after annual increases and promotions).", "description": "Clarifies that the authentication service supports both new and previously active contracts, with instructions for authenticating existing contracts." }, { "prompt": "Should contracts of employees under a probation period be authenticated?", "completion": "Employment contracts must be authenticated before an employee starts their job, even if they are on probation. The probation period should be specified in the contract and should not exceed the maximum allowed by Saudi Labor Law.", "description": "Explains the requirement to authenticate contracts for employees on probation and the conditions for probation periods." }, { "prompt": "Can I edit the contract after it was approved/authenticated?", "completion": "Yes, the establishment user can edit the authenticated contract with the approved and active status and send it to the employee for approval or rejection.\n\nIf the employee rejects the update request, the last approved/authenticated contract will remain valid until the update request gets accepted or it gets terminated by one of the parties.", "description": "Describes the ability to modify an approved contract and the effect of the employee rejecting the modification." }, { "prompt": "Is there a mandatory rate for authenticating employment contracts?", "completion": "Yes, there is an authentication percentage set by the Ministry of Human Resources and Social Development for each quarter of 2023 of the establishment's total employees, which is as follows:\n\n20% by the end of the first quarter\n50% by the end of the second quarter\n80% by the end of the third quarter.", "description": "Details the quarterly mandatory authentication percentages required for employment contracts by the Ministry of Human Resources and Social Development for 2023." }, { "prompt": "What is a work policy?", "completion": "The work policy is a document that outlines important information about how your establishment operates, including safety measures, working hours, vacation days, and more. Having a work policy is a requirement for every business in Saudi Arabia.", "description": "Defines what a work policy is and its significance as a mandatory document for businesses in Saudi Arabia." }, { "prompt": "What are the ways to create a work policy for an establishment?", "completion": "There are two ways of creating a work policy for your establishment, which depends on the total number of employees in your establishment: if you have 49 employees or less, you can use a standard template or create a custom policy, if you have more than 49 employees, you have to create a custom policy. There are different procedures and requirements for each type.", "description": "Explains the two methods for creating a work policy based on the number of employees and highlights the differing procedures and requirements." }, { "prompt": "How to create a work policy using a standard template?", "completion": "If the total number of employees in your establishment is 49 or less, you can create a work policy using a standard template. Since there's no need for legal review in this case, this process is not only easier but also much faster.\n\nTo create a work policy with the standard template, follow this step-by-step guide:\n\n1. Log in to your Qiwa business account.\n2. Go to the Services page and select 'Internal Work Policy'.\n3. Click the 'Request new work policy' button at the top of the page.\n4. Select the 'Standard' policy type. If you have more than 49 employees, you won't be able to select the standard policy type.\n5. Fill in the policy details and select your preferred calendar type. Once you've entered all the details, click 'Next step'.\n6. Enter the establishment's contact person information, including the name, e-mail address, phone number, and location.\n\nNote: The Ministry of Human Resources and Social Development may contact the person you selected here. This is part of their random audits and record-keeping process.\n\n7. Verify all of the information and preview your work policy.\n8. Accept Qiwa's Terms and Conditions and click 'Submit request'.", "description": "A detailed guide on how establishments with 49 or fewer employees can create a work policy using Qiwa's standard template, highlighting the simplified and faster process." }, { "prompt": "How to create a custom work policy?", "completion": "If your company has more than 49 employees, you must create a custom work policy. Follow this step-by-step guide:\n\n1. Log in to your Qiwa business account.\n2. Go to the Services page and select 'Internal Work Policy'.\n3. Click the 'Issue policy request' button at the top of the page.\n4. Select the 'Custom' policy type.\n5. (Optional) If you have a work policy proposal (e.g., a draft or one from a previous establishment), upload it as a PDF file under 20MB, then click 'Next step'.\n6. Choose a law office from the list to work on your establishment's work policy document, then click 'Next step'.\n7. Enter your establishment's contact person details, including name, email, phone number, and location. This person may be contacted by the law office or the Ministry of Human Resources and Social Development for audits or coordination.\n8. Review the summary and verify all information is accurate.\n9. Contact the selected law office using the information provided to complete your request.\n10. Preview the full policy to ensure it reflects the entered information.\n11. Accept Qiwa's Terms and Conditions and click 'Submit request'.", "description": "A complete guide for establishments with more than 49 employees to create a custom work policy using Qiwa, including optional document upload, law office selection, and submission process." }, { "prompt": "What to do next after submitting a custom work policy request?", "completion": "After submitting the custom work policy request:\n\n1. Wait for the Law Office to accept your request.\n2. Once accepted, the Law Office will draft the custom policy and review any feedback from the Ministry of Human Resources and Social Development (HRSD).\n3. The Law Office will make necessary changes based on HRSD's comments.\n4. When HRSD approves the final version, the custom work policy will be shared with the establishment owner or representative.\n\nNote: You can also contact the Law Office directly using the contact details provided on the Internal Work Policy service page.", "description": "Instructions for what an establishment should do after submitting a custom work policy request through Qiwa, including interaction with the Law Office and Ministry feedback handling." }, { "prompt": "What happens if my work policy gets rejected?", "completion": "If the Ministry of Human Resources and Social Development rejects the final proposed custom work policy, it will be sent back to the law office with some feedback, and make amendments to the regulations. After the law office applies the new changes, the work policy will be sent to the establishment for review, before giving the final approval. Finally, the establishment will send the approved custom work policy back to the law office, to send it to the Ministry of Human Resources and Social Development for accreditation. Be advised, the law office does not need to pay any fees again, since the payment was already done in the first attempt.", "description": "Describes the process after a custom work policy rejection, including revisions, reviews, and fee details." }, { "prompt": "If my work policy is rejected by the Ministry, will I have to pay again for revisions?", "completion": "No, if your work policy is rejected by the Ministry of Human Resources and Social Development, you won't have to pay any additional fees for further revisions. The Law Office will make the required changes and re-submit the policy without extra charges.", "description": "Clarifies that no extra cost is involved for revisions after the Ministry rejects a work policy." }, { "prompt": "What are the fees to authenticate the work policy through Qiwa?", "completion": "There are two types of work policies available: standard and custom. The standard work policy is provided free of charge. The custom work policy involves working with a Law Office, and the associated fees can vary depending on your chosen Law Office.", "description": "Explains the cost differences between standard and custom work policies in Qiwa." }, { "prompt": "Are all establishments obligated to have a work policy?", "completion": "Yes, having a work policy document is a requirement for every establishment in Saudi Arabia.", "description": "States that all businesses in Saudi Arabia must have a work policy document." }, { "prompt": "Can a work policy be modified after the Ministry approves it?", "completion": "Once a work policy is approved, it can't be edited or modified. However, if needed, the establishment can create a new work policy, and once it is accredited, then the previous accredited one will be cancelled by default.", "description": "Explains that approved work policies are final but can be replaced by new accredited policies which cancel the old ones." }, { "prompt": "What is the importance of the Work Policy service?", "completion": "It is a service that aims to regulate, improve and raise awareness of the internal work environment in establishments by reading the work policy electronically.", "description": "Explains the goal of the Work Policy service in enhancing workplace environment and awareness through electronic access." }, { "prompt": "How to hire a non-Saudi employee by transferring them from a different establishment?", "completion": "Log in to your Qiwa business account.\nGo to the Services page and select Employee Transfer.\nClick the 'Transfer an employee' button.\nChoose the appropriate path - 'I want to hire an employee from another establishment' and click the arrow.\nSelect the target establishment - the establishment you want to transfer the employee. Then click 'Select employees for transfer'.\nEnter the data of the employees(s) you would like to transfer, including the employee border number and the date of birth. Then click 'Load employee data'.\nReview the employee details and the predicted transfer details then click 'Add employee to transfer request'.\nIf you would like to add another employee click 'Add another employee to transfer'. Otherwise, click 'Go to contract creation' to finish the transfer request process and start creating an employment contract.", "description": "Step-by-step guide on how to hire a non-Saudi employee by transferring them from another establishment using the Qiwa platform." }, { "prompt": "How can I check the status of the transfer requests?", "completion": "Go to the Employee Transfer service page, where you can view all sent and received requests. In the table, you can see the current status of each request, its details, and the menu of actions you can take.\nYou can search requests by request number, Iqama number, employee name, and current or target establishment name. You can also filter the requests by their status.", "description": "Explains how to view and manage the status of Employee Transfer requests using the search and filter features on the service page using Qiwa." }, { "prompt": "What are the different statuses and what do they mean for Employee Transfer requests?", "completion": "There are three different statuses regarding Employee Transfer requests.\n\n1. Pending employee approval\nThe establishment owner should notify the employee to approve the transfer request through Qiwa within 10 days to avoid auto cancelation.\n\n2. Pending notice period completion\nThis transfer path requires the employee to complete their notice period at their current establishment before transferring to your establishment.\nThe notice period can be modified to an earlier date by the current employer, depending on an internal agreement between the employee and the current employer.\n\n3. Pending current employer's approval\nThis transfer path requires the current employer's approval.\n\nYou can apply for statuses 1 and 3 when the employee has been in Saudi Arabia for less than one year or when the establishment has met the plan of the Ministry of Authentication.\nStatus 2 applies when the employee has been in Saudi Arabia for more than one year and the establishment has met the plan of the Ministry of Authentication.", "description": "Outlines the three main statuses for Employee Transfer requests, including conditions for each status and the required approvals." }, { "prompt": "How do I check for Employee Transfer requests from different business owners?", "completion": "Go to the Employee Transfer service page, where you will see an available table, including all requests sent and received. If you receive any transfer request from another business owner, it will appear on the list.", "description": "Explains how to view and identify Employee Transfer requests from other business owners using the Employee Transfer service page on Qiwa." }, { "prompt": "What happens when I receive a transfer request from another business owner?", "completion": "Suppose another business owner wants to hire one of your non-Saudi employees. In that case, there are two situations in which they will need both the approval of the employee and your approval as their current employer.\n\nThese include the following:\n\nThe employee that another business owner wants to hire has been in Saudi Arabia for less than a year.\nThe establishment has met the plan of the Ministry of Authentication.\nAs the current employer, you can either approve or reject the transfer request:\n\nAccepting the request will end the contract with your employee following the notice period. You can edit the release date of your employee after accepting the transfer. It allows you to change the date of transfer of your employee.\nBy rejecting the request, the contract between you and your employee will remain, and they will not be transferred to another establishment.", "description": "Explains the employer's options and consequences when receiving a transfer request from another business owner for a non-Saudi employee." }, { "prompt": "How can I reduce the notice period for Employee Transfer?", "completion": "To reduce the notice period for Employee Transfer, follow the steps below:\n\nGo to the Employee Transfer service page and scroll down to 'Received requests'.\nClick on '⋮' under the Actions column and select 'Reduce notice period'.\nEnter the new date of the notice period on the pop-up.\nClick 'Submit new notice period' to finalize the process.\nYou will be asked to enter the mobile verification code sent to your mobile phone number registered on Qiwa.", "description": "Provides a step-by-step guide for employers to reduce the notice period during an Employee Transfer request using Qiwa." }, { "prompt": "What are the eligibility criteria for expansion establishments to use the Employee Transfer service?", "completion": "The eligibility criteria for employee transfer include the following:\n\nThe establishment must be active.\nThe commercial record must be active.\nEstablishments under the same Establishment group (previously called 'Unified number') must not have any expired Work Permits.\nComply with the safeguarding of wages.\nThe establishment must be at medium green Nitaqat level.\nTransferring employee shouldn't exceed the recruitment quota of medium green for the establishment (For Expansion).\nBeing compliant with the plan of the Ministry of Authentication the contracts.\nFor the transfer between my establishments, the source and target establishments can not be industrial type.", "description": "Outlines the specific requirements expansion establishments must meet to qualify for using the Employee Transfer service." }, { "prompt": "Can an employee with a temporary visa be transferred on Qiwa?", "completion": "An employee with a temporary visa is not eligible for transfer on Qiwa. Unless there is an exception: by the Ministry of Interior. However, by that time, it would no longer be considered a Temporary work visa.", "description": "Explains the transfer eligibility limitations for employees holding temporary visas on Qiwa." }, { "prompt": "When does the notice period start?", "completion": "The notice period will start after the employee accepts the request and if the requesting establishment meets the following conditions:\n\nThe establishment has met the plan of the Ministry of Contracts Authentication.", "description": "Describes the conditions under which the notice period for employee transfer begins." }, { "prompt": "Does the business owner need to update the employee information in GOSI?", "completion": "Once the request has been accepted by the Ministry of Interior successfully, Qiwa will automatically send updated employee information to GOSI. The business owner does not need to update the information with GOSI themselves.", "description": "Explains that employee information updates are automatically handled by Qiwa after Ministry approval, relieving the business owner from manual updates." }, { "prompt": "Do I need a positive balance on Qiwa when transferring an employee between unified number branches?", "completion": "It depends on the branches: If the employee transfer is within the same entity and same activity - there is no need for a positive balance, except for the establishing establishments. If the employee is being transferred from a different entity, for example transferring an employee from a barber shop to a restaurant, there has to be a positive recruitment quota.", "description": "Explains when a positive balance or recruitment quota is required for employee transfers across different branches or entities." }, { "prompt": "What are the 4 steps to hire an in-country non-Saudi through the Employee Transfer service?", "completion": "1. Make sure your establishment meets the Employee Transfer service requirements. Before using the Employee Transfer service to hire a non-Saudi living in Saudi Arabia, your establishment must: Be active and have a valid Commercial Registration (except for the activities that do not require Commercial Registration). Comply with The Wage Protection System. Have allowed activities. The allowed activities are served on Qiwa - if you have a Qiwa account, you are already compliant. Be in the medium green Nitaqat level or above if your establishment is in the Expansion phase and green for small establishments (class A), Not have any expired Work Permits (for establishments within the same Establishment Group, previously called Unified ID). Have sufficient funds in the Ministry of Interior platforms (like Absher or Muqeem). Funds are added on the NIC side (not Qiwa) using bank services. You can increase the funds available on your establishment's Ministry of Interior platforms by visiting your local bank.\n\n2. Check the eligibility criteria of the employee you intend to hire. When selecting non-Saudi employees to transfer to your own establishment, you must make sure that: They are currently working in Saudi Arabia. They are not in a different transfer process. They do not hold a Final Exit Visa. They do not have a Final Exit Work Permit. If the employee you have selected to be hired and transferred to your establishment does not meet one or more of these criteria, you will not be able to hire them.\n\n3. Choose the most appropriate transfer path. Depending on the current situation of the employee you are hiring, there are three different paths to transfer them to your establishment: Direct transfer; Transfer after the employee's notice period ends; Transfer after the employee's current employer approves the transfer. The recruitment quota for transferring employees is shared with the Instant work visas requests. Thus, you need to have a sufficient recruitment quota for your establishment to use this service.\n\n4. Manage Employee Transfer on the Qiwa platform. Once you have checked your establishment's and the employee's eligibility, you can start the employee transfer process on Qiwa. Follow this step-by-step guide: Log in to your Qiwa business account. Go to the Services page and select Employee Transfer. Click the 'Transfer employee' button. Choose the right path depending on whether you want to transfer an employee between your establishments or from another establishment. Choose the target establishment you want to hire the employee into. At this point, you can verify the available recruitment quota for your own establishments on the list. Enter data (Iqama number and date of birth) of the employee you want to transfer. Qiwa will automatically verify the employee's eligibility. If they are not eligible, the reason will appear. Once you have confirmed the employee selection, review the transfer summary and submit your request.", "description": "Summarizes the four main steps to hire a non-Saudi employee currently residing in Saudi Arabia using the Employee Transfer service on Qiwa." }, { "prompt": "What should I do after the transfer request is approved and finalized on Qiwa?", "completion": "After the transfer request is approved and finalized on Qiwa, you, as the new employer, should take action from the Ministry of Interior (NIC) through the Absher or Muqeem platforms within 14 days for the transfer to be completed. If action is not taken within 14 days, the contract expires and will be canceled.", "description": "Explains the necessary follow-up steps the new employer must take via Ministry of Interior platforms after transfer approval on Qiwa." }, { "prompt": "What are the steps to hire a non-Saudi from outside the country using the Instant work visas service?", "completion": "1. Make sure your establishment meets the business requirements.\n2. Decide which type of visa you need.\n3. Make sure your recruitment quota is sufficient.\n4. Issue the selected visa from your recruitment quota.\n5. Prepare and sign an Employment Contract (online).\n6. Issue a Work Permit.\n7. Get medical insurance for your non-Saudi employee.\n8. Issue an Iqama card.", "description": "Lists the eight essential steps to hire a non-Saudi employee from outside Saudi Arabia through the Instant work visas service." }, { "prompt": "What are the business requirements for using the Employee Transfer service to hire a non-Saudi living in Saudi Arabia?", "completion": "Before using the Employee Transfer service to hire a non-Saudi living in Saudi Arabia, your establishment must:\n\nBe active and have a valid Commercial Registration (except for activities that do not require it).\nComply with The Wage Protection System.\nHave allowed activities as listed on Qiwa.\nBe in the medium green Nitaqat level or above, or very small green level if in the Allowance period, or small green (Class A) for establishments in the Expansion period.\nNot have any expired Work Permits within the same Establishment Group (previously Unified ID).\nHave sufficient funds in the Ministry of Interior platforms like Absher or Muqeem, which can be increased via local banks.", "description": "Details the mandatory business compliance criteria an establishment must meet before using the Employee Transfer service." }, { "prompt": "How do I decide which type of visa I need to hire non-Saudi employees?", "completion": "You can use three different types of visas to hire non-Saudi employees. Choose the most appropriate visa for your establishment and future non-Saudi employees. The visa type depends on your establishment's current phase and the employee contract period:\n\nPermanent work visas: for hiring long-term non-Saudi employees.\nTemporary work visas: for short-term contracts of 3 months or less.\nSeasonal work visas: for employees working during the Hajj season, granted only upon request.", "description": "Explains the different visa types available for hiring non-Saudi employees and when to use each." }, { "prompt": "How can I make sure my recruitment quota is sufficient to hire non-Saudi employees?", "completion": "You can check your recruitment quota on your Qiwa business account. The quota is shared between the Work visa and Employee Transfer services. If your recruitment quota is insufficient, you can increase it by upgrading your tier (for establishments in the Allowance period) or by improving your Nitaqat level (for establishments in the Expansion phase). The Temporary work visas recruitment quota depends on the package you have purchased. You can purchase a single Temporary work visa or packages with different amounts and discounts. On Qiwa, the packages available for Temporary work visas are:\n\n1 visa costs 1,000 SAR\n5 visas cost 4,850 SAR\n10 visas cost 9,300 SAR\n50 visas cost 45,000 SAR\n\nThere is also an option to select a custom number of visas with an extra 10% discount.", "description": "Describes how to check and increase recruitment quota, including pricing packages for Temporary work visas on Qiwa." }, { "prompt": "How do I issue a visa from my recruitment quota on Qiwa?", "completion": "Issuing visas on Qiwa is a simple process. After issuing the visa, you will need to provide the visa number to your foreign agency so they can share it with the candidate.", "description": "Explains the straightforward process of issuing visas on Qiwa and the next step involving the foreign agency." }, { "prompt": "How do I prepare and sign an employment contract online for a non-Saudi candidate?", "completion": "Once you have selected a suitable candidate, you can prepare a new contract and provide it to the foreign agency. They will sign it with the candidate and complete all necessary steps for a successful hire.", "description": "Describes the process of preparing and signing an employment contract online through a foreign agency for non-Saudi candidates." }, { "prompt": "How do I issue a Work Permit for my new non-Saudi employee?", "completion": "Once your new non-Saudi employee enters Saudi Arabia and starts working for your establishment, you will have 90 days to issue a Work Permit for them. This service is available directly on your establishment Qiwa account. Select the employee you need to issue a Work Permit for by entering their border number. Work Permits can be issued for different periods (3, 6, 9, or 12 months) depending on your needs and the employee's occupation.", "description": "Explains the process and timeline for issuing a Work Permit to new non-Saudi employees via Qiwa." }, { "prompt": "What happens if I don't issue a Work Permit for my non-Saudi employee?", "completion": "If you don't issue a Work Permit for your non-Saudi employee, they will be able to move to a new employer immediately without any obligations on the employee.", "description": "Warns about the consequences of not issuing a Work Permit for non-Saudi employees." }, { "prompt": "What must I do after issuing a Work Permit for my non-Saudi employee?", "completion": "After issuing a Work Permit for your employee, you will need to purchase medical insurance for them to be able to apply for an Iqama card.", "description": "Explains the requirement of medical insurance for non-Saudi employees before applying for an Iqama card." }, { "prompt": "How do I issue an Iqama card for my non-Saudi employee?", "completion": "Your employee will need an Iqama card to continue working legally in the Kingdom of Saudi Arabia. It is your responsibility as an employer to issue their Iqama card. You can do this online by using the Absher platform.", "description": "Describes the employer's responsibility to issue an Iqama card for non-Saudi employees and the process to do so online via Absher." }, { "prompt": "What is medical insurance?", "completion": "Medical insurance is a type of insurance that covers all or part of a person's risk of incurring medical expenses. In Saudi Arabia, medical insurance is mandatory for all non-Saudis.", "description": "Defines medical insurance and its mandatory status for non-Saudis in Saudi Arabia." }, { "prompt": "What is the Hajj Season?", "completion": "The Hajj is an Islamic pilgrimage to Mecca in Saudi Arabia, attended by between 1 and 3 million pilgrims annually. The pilgrimage season begins on the 8th day of Dhul Hijjah (the twelfth and final month of the Islamic calendar) and ends on the 13th. The date of the Hajj shifts 11 days earlier each year because the Islamic calendar is 11 days shorter than the Western calendar. Seasonal work visas are for employees working during the Hajj season.", "description": "Explains the timing and significance of the Hajj Season and its relation to seasonal work visas." }, { "prompt": "What are seasonal work visas, and when can I use them?", "completion": "Seasonal work visas are dedicated to employees working during the Hajj season. They can only be granted upon request by the Ministry of Human Resources and Social Development. These visas are restricted to certain activities, occupations, and nationalities. They are valid for a period of 3 months and are not available outside of the Hajj season.", "description": "Defines seasonal work visas, their limited use during the Hajj season, and restrictions on eligibility." }, { "prompt": "What are the business requirements to issue seasonal work visas?", "completion": "Before requesting a seasonal work visa, your establishment must: Be active and have a valid Commercial Registration (except for activities that do not require Commercial Registration). Comply with The Wage Protection System. Have allowed activity (the allowed activities are listed on Qiwa). Be in the low green Nitaqat level or above, or the very small green level if your company is in the Allowance period. Not have any expired work permits for companies under the same Establishment Group.", "description": "Lists the mandatory business conditions establishments must meet to be eligible for seasonal work visas issuance." }, { "prompt": "How do I request seasonal work visas?", "completion": "Once you have ensured that you comply with business requirements, you can start issuing seasonal work visas online. To do this, follow this step-by-step guide: Log in to your Qiwa account. Go to the Services page and select Visas. Click the 'Issue Visa' button under Seasonal work visa. Select the Ministry endorsement you want to use and click 'Next step'. Enter the number of visas you want to use for the available occupations and click 'Next step'. Provide the establishment address for the Ministry's inspection. Choose location and preferred inspection date and time within 2 upcoming weeks. Go to summary, review your request details and click 'Go to payment'. Review the payment details and accept Qiwa Platform Terms and Conditions to finalize the process by clicking 'Submit and pay'.", "description": "Step-by-step guide for establishments to request seasonal work visas online via Qiwa." }, { "prompt": "How much do seasonal work visas cost?", "completion": "A single seasonal work visa costs 2,000 SAR. Fees are paid to the Ministry of Interior using funds on your Establishment fund in the Ministry of Interior account.", "description": "Provides the cost and payment method for seasonal work visas." }, { "prompt": "Is there a balance for seasonal work visas?", "completion": "Seasonal work visas are granted on demand - the request for seasonal work visas needs to be initiated by the government entities managing the Hajj season. The request will then need to be approved by the Ministry of Human Resources and Social Development. The balance is attributed in accordance with your activity, and you cannot change this balance.", "description": "Explains how seasonal work visa balances are managed and that they are allocated by government authorities based on activity." }, { "prompt": "What should I do after submitting the request for a seasonal work visa?", "completion": "After submitting the request for the seasonal work visa, you need to delegate your non-Saudis on Enjaz and proceed with the hiring process of employing a non-Saudi employee.", "description": "Guides employers on the next steps after submitting a seasonal work visa request, including delegation on Enjaz and hiring process." }, { "prompt": "How do I cancel and refund seasonal work visas?", "completion": "Log in to your Qiwa business account.\n\nGo to the Seasonal work visa service page.\n\nGo to the Seasonal work visa requests list.\n\nSelect details of the chosen visa.\n\nClick the 'Cancel' button.\n\nConfirm cancelation.\n\nIf you haven't used any of the granted visas, they will be automatically canceled on the first day of the Hajj month.", "description": "Explains the step-by-step process for canceling and refunding seasonal work visas via the Qiwa platform, including automatic cancellation conditions." }, { "prompt": "What is the Nationalization policy?", "completion": "Nationalization is officially known as the Saudi Nationalization Scheme or Nitaqat, a policy implemented by the Ministry of Labor whereby Saudi establishments are required to hire Saudi Nationals on a quota basis.", "description": "Defines the Nationalization policy, also called Nitaqat, which mandates Saudi establishments to employ Saudi Nationals according to set quotas." }, { "prompt": "How do I hire Saudi employees?", "completion": "1- Find the right candidate\n2- Create an Employment Contract (online)\n3- Wait for the candidate to review the contract (online)\n\nOnce the contract is approved by the candidate and authenticated, it will turn active on the employee's starting date. The employee will automatically be registered in GOSI after the contract turns active. Employees should also be added to the insurance policy once they start working.", "description": "Outlines the process for hiring Saudi employees, from finding candidates to contract creation, approval, and automatic registration in GOSI and insurance." }, { "prompt": "What is GOSI?", "completion": "GOSI was established to implement the provisions of the Social Security Law and monitor the process of obtaining compulsory insurance, collecting contributions from employers and paying benefits to eligible contributors or their family members. Establishment registration in GOSI means opening an establishment file in GOSI and registering Saudi and non-Saudi employees in GOSI.", "description": "Explains the purpose of GOSI, its role in social security, insurance, and employer contributions for employees." }, { "prompt": "Is contract authentication and insurance required during the trial period?", "completion": "During the trial period, it is necessary to authenticate the employee's contract and also provide insurance. The trial period should have defined date limits, during which the employment contract can be terminated without issue.", "description": "Clarifies the need to authenticate contracts and provide insurance during the trial period, including the conditions for termination within defined limits." }, { "prompt": "What is the purpose of the Qiwa Work Permits service?", "completion": "All non-Saudi employees working in Saudi Arabia need a permit to work legally. Qiwa Work Permits service allows you to issue work permits for your employees online, ensuring full compliance with legal requirements.", "description": "Explains that all non-Saudi employees working in Saudi Arabia need a permit to work legally, and that the Qiwa Work Permits service helps employers issue these permits online for full legal compliance." }, { "prompt": "What are work permits, and how do you issue them?", "completion": "If you employ a non-Saudi employee, you must issue a work permit within 90 days of their arrival to the Kingdom. It is the first step to getting an Iqama number (a residence permit) for your non-Saudi employee. You can submit a request for a work permit through the Qiwa platform Work Permit service.", "description": "Describes the requirement to issue a work permit within 90 days for non-Saudi employees and explains that the permit is needed to obtain an Iqama. It also notes that the permit can be requested via the Qiwa platform." }, { "prompt": "How much do work permits cost?", "completion": "Work permits are free for the first three months. After this period, you must renew them and pay fees according to the following pricing: The first non-Saudi in the establishment pays 800 SAR/year. For the second non-Saudi, the fee depends on whether there is a Saudi employee (excluding the owner): 700 SAR/year if there is a Saudi employee, 800 SAR/year if there isn't. For the third and subsequent non-Saudis: establishments with fewer than 9 total employees get up to 4 exemptions, with each additional work permit costing 100 SAR/year. For all establishments regardless of size, if there is an equivalent Saudi employee, the fee is 700 SAR/year; if not, the fee is 800 SAR/year.", "description": "Details the fee structure for work permits, highlighting the free initial 3 months and varying fees based on the number of non-Saudi employees and presence of Saudi employees." }, { "prompt": "How long are work permits valid?", "completion": "Work permits can be valid for a chosen period of 3, 6, 9, or 12 months. However, some occupations have limited validity periods, so you can only select the authorized period for renewal based on the occupation.", "description": "Explains the validity duration options for work permits and notes that some occupations have restrictions on the allowable renewal periods." }, { "prompt": "How do I issue or renew a work permit for a non-Saudi employee?", "completion": "To issue or renew a work permit, log in to your Qiwa business account, go to Services, and select Work Permits. Click the 'Issue or renew work permits' button, select the employee(s) by checking the box next to their name(s), and proceed. Choose the validity period (3, 6, 9, or 12 months) based on the occupation and business needs. Review the fees calculation for requested and expired permits, then review the payment summary. Select a payment method—either Qiwa Wallet or SADAD number—accept the terms and conditions, and confirm the payment.", "description": "Step-by-step guide on issuing or renewing work permits for non-Saudi employees through Qiwa." }, { "prompt": "What is the starting date of a work permit and its renewal?", "completion": "The work permit's starting date is the date the expatriate first enters Saudi Arabia. For a renewed work permit, the starting date will be the last day of the Iqama.", "description": "Explains the initial and renewal starting dates for work permits linked to the expatriate's entry and Iqama expiry." }, { "prompt": "What are the exemptions from paying work permit fees?", "completion": "There are three situations where an establishment can be exempt from paying work permit fees:\n\n1. If the establishment has 9 or fewer employees (Saudis and non-Saudis combined) and the owner is registered full-time with GOSI, plus at least one full-time Saudi employee (other than the owner) registered with GOSI, the exemption applies for 4 non-Saudi employees during one financial year.\n\n2. If the establishment has 9 or fewer employees and the owner is registered full-time with GOSI, the exemption applies for 2 non-Saudi employees during one financial year.\n\n3. If the establishment is an Industrial Company with a fee suspension granted by the Ministry of Industry. The Ministry calculates and grants the exact number of exemptions.", "description": "Details the conditions under which establishments qualify for exemptions from work permit fees." }, { "prompt": "What should I do after submitting a Work Permit request?", "completion": "After submitting the Work Permit request, you must visit your bank within 14 days to make the payment using the provided SADAD number. Once the work permit is issued, you need to obtain medical insurance for the employee and ensure their employment contract is authenticated to proceed with issuing an Iqama.", "description": "Explains the post-submission steps required to complete the Work Permit process and prepare for Iqama issuance." }, { "prompt": "What happens if you don't issue a work permit for a non-Saudi employee?", "completion": "If you don't issue a work permit within the first 90 days of your non-Saudi employee being in the Kingdom, the employee becomes eligible for Employee Direct Transfer. Additionally, the establishment will be unable to issue a visa without a valid work permit.", "description": "Clarifies the consequences of not issuing a work permit within the required timeframe, including employee transfer eligibility and visa issuance restrictions." }, { "prompt": "When do I need to renew a work permit?", "completion": "Work permits can be renewed within 180 days before their expiration date. Expiring work permits will be visible on your Employee List. It is important to renew all work permits within this period to avoid fines and restrictions on issuing visas or using the Employee Transfer Service.", "description": "Explains the renewal period for work permits and consequences of failing to renew on time." }, { "prompt": "How much does it cost to renew a work permit?", "completion": "The renewal fee for work permits depends on the duration you choose to renew for and the number of non-Saudis in your establishment. The first non-Saudi work permit costs 800 SAR per year. For the second non-Saudi, the fee is 700 SAR per year if there is at least one Saudi employee (excluding the owner), or 800 SAR per year if there is no Saudi employee. For the third and subsequent non-Saudis, if the total employees are below 9, the establishment can receive up to 4 exemptions, and each work permit costs 100 SAR per year. For all sizes, if there is an equivalent Saudi employee, the fee is 700 SAR per year, otherwise, it is 800 SAR per year.", "description": "Details the renewal fees for work permits based on employee count and Saudi employee presence." }, { "prompt": "What happens if I don't renew a work permit?", "completion": "If you have any expired work permits, you will be unable to issue visas or transfer any employees, as these services will be blocked until all expired work permits are renewed. Additionally, you will be required to pay fines associated with having expired work permits. Expired work permits under the Establishment Group will impact all establishments within that group.", "description": "Explains the consequences of not renewing work permits, including service blocks and fines." }, { "prompt": "How to renew a work permit for a non-Saudi employee?", "completion": "To renew a work permit for your non-Saudi employee, follow these steps:\n\n1. Log in to your Qiwa business account.\n2. Go to Services and select Work Permits.\n3. Click 'Issue or renew work permits'.\n4. Select the employee(s) by checking the box next to their names, or search for a specific employee using the search box. Then click 'Next step'.\n5. Choose the validity period (3, 6, 9, or 12 months) for each work permit.\n6. Review the summary and total renewal fee. Accept the Qiwa Platform Terms and Conditions, then click 'Submit and pay' or 'Submit and pay later'.\n7. Select which work permit(s) to pay for and click 'Go to payment'.\n8. Choose the payment method and complete the payment.", "description": "Provides a step-by-step guide for renewing work permits for non-Saudi employees using the Qiwa platform." }, { "prompt": "What should I know about the validity period when renewing a work permit?", "completion": "The new Work Permit validity period starts from the day after the previous permit expires. Please ensure you select the correct validity period when renewing, as changing it after submission is not possible.", "description": "Explains that the renewed work permit's validity period begins right after the previous one expires and cannot be changed once the renewal request is submitted." }, { "prompt": "How do I issue a SADAD number for a work permit?", "completion": "To issue a SADAD number for a work permit, select 'Pay with SADAD number' as the payment method on the Payment summary screen. The SADAD number will then appear in the Request details section. Complete the payment through your bank account using this number. The payment status will update within 24 hours.", "description": "Provides a step-by-step guide on obtaining and using a SADAD number to pay for a work permit." }, { "prompt": "How long is the SADAD number valid, and how is it generated?", "completion": "The SADAD number is valid for 14 days. It is generated when you click the 'Submit and pay' button during the work permit payment process.", "description": "SADAD number validity and how it is generated during work permit payment." }, { "prompt": "How can I cancel a SADAD number after generating it for a work permit on the Qiwa platform? Please give a step-by-step guide.", "completion": "To cancel a SADAD number for a work permit, follow this step-by-step guide:\n\n1. Click the 'Go to Request details page' after generating the SADAD number.\n2. Scroll down and click 'Cancel SADAD number'.\n3. Confirm cancellation on the pop-up by clicking 'Cancel SADAD number' again.\n4. Alternatively, you can go to the Work Permits service page.\n - In the 'Work Permits requests' section, click on '⋮' under the Actions column next to the relevant request.\n - Select 'Cancel SADAD number'.", "description": "Provides step-by-step instructions on how to cancel a SADAD number for a work permit on the Qiwa platform, useful for employers managing permit payments for non-Saudi employees." }, { "prompt": "How do I check for Employee Transfer requests from different business owners on Qiwa?", "completion": "Go to the Employee Transfer service page, where you will see a table that includes all transfer requests sent and received. If you receive any transfer request from another business owner, it will appear on that list.", "description": "Provides instructions on how to view incoming and outgoing Employee Transfer requests on the Qiwa platform." }, { "prompt": "If the employee rejects the update request, does the current authenticated contract remain valid?", "completion": "Yes, if the employee rejects the update request, the last approved/authenticated contract will remain valid until the update request is accepted or the contract is terminated by one of the parties.", "description": "Confirms that a rejected contract update request keeps the current authenticated contract valid until acceptance or termination." }, { "prompt": "How do I update a contract using Qiwa?", "completion": "To update a contract, log in to your Qiwa business account, go to the Services page and select 'Contract Management'. Scroll to 'Pending contracts requests' and click '⋮' next to the contract you want to update. Alternatively, go to the 'Contract details' and click the 'Update' button next to 'Contract overview'. Select a reason for updating, choose the part of the contract to update, enter the changes, and click 'Next step'. Review the summary, accept the Qiwa Platform Terms and Conditions, and click 'Submit request'. Note that only contracts with non-active status can be updated.", "description": "Step-by-step guide to update a non-active contract on Qiwa, including navigation and submission process." }, { "prompt": "How do I update more than one part of a contract on Qiwa?", "completion": "When updating more than one part of a contract, select 'Other reasons' as the update reason. Enter the reasons for your update, then specify the names of the contract parts you want to update and click 'Next step'. Review the summary, accept the Qiwa Platform Terms and Conditions, and click 'Submit request' to complete the update.", "description": "Instructions for updating multiple parts of a contract on Qiwa by selecting 'Other reasons' and specifying all relevant sections." }, { "prompt": "How do I terminate an employment contract on Qiwa?", "completion": "To terminate a contract on Qiwa, log in to your business account, go to the Services page, and select 'Contract Management'. Click the 'Terminate contract' button or access it from the 'Termination Requests' section. Select the employee(s) whose contract you want to terminate, choose the appropriate termination reason, and submit it. Finally, review the summary, accept the Qiwa Platform Terms and Conditions, and click 'Submit contract termination' to complete the process.", "description": "Step-by-step guide on how to terminate an employment contract using the Qiwa platform." }, { "prompt": "Can an employee cancel a contract termination request?", "completion": "Termination requests can only be canceled by the issuing party, and only during the employee's notice period. After the notice period, cancelation is not possible. To review cancelation requests, log in to your Qiwa business account, go to the Services page, select 'Contract Management', and scroll to the Termination requests section. You can approve or reject cancelation requests. If approved, the employee is notified and the request is removed after 90 days. If rejected, the employee is notified and the contract terminates as scheduled.", "description": "Explains that only the issuing party can cancel a termination request during the notice period, with instructions on how to manage cancelation requests on Qiwa." }, { "prompt": "After the end of the contract, how is the notice period for the employee calculated?", "completion": "The notice period is calculated based on the notice period mentioned when the employee contract was first created.", "description": "Clarifies that the employee's notice period after contract end is based on the original contract's notice period." }, { "prompt": "What are the cases in which a contract is terminated directly without entering the notice period?", "completion": "The contract is terminated immediately if the employee is in the probation period, has died, is in prison, or has left and not returned.", "description": "Explains the specific situations where an employment contract ends immediately without a notice period." }, { "prompt": "Can I cancel a contract termination request?", "completion": "To cancel a contract termination request, go to the Termination request table on the service main page, find the request you want to cancel, and select 'Cancel termination' from the Actions menu. Then, on the Termination request details page, click 'Cancel termination'. Your cancellation request will be sent to the employee for their approval or rejection.", "description": "Provides step-by-step instructions on how to cancel a contract termination request using Qiwa and explains that employee approval is required." }, { "prompt": "Who can change or correct employees' occupations?", "completion": "Only Group Managers or authorized Establishment Delegators have the authority to change or correct employees' occupations.", "description": "Specifies that only Group Managers or authorized Establishment Delegators are allowed to modify employee occupation details." }, { "prompt": "How do I change an employee's occupation?", "completion": "To change the occupation of your employee, log in to your Qiwa business account, go to the Services page, and select 'Occupation Management'. Click the 'Manage occupation requests' button at the top, then select 'Change occupations' and click 'Next step'. Choose the employee(s) whose occupation you want to change, either by selecting from the table or searching by Iqama number or name. Pick a new occupation from the list, repeating for multiple employees if needed. Finally, review the summary, accept Qiwa's Terms and Conditions, and click 'Submit request'.", "description": "Step-by-step guide on how to change an employee's occupation using Qiwa's Occupation Management service." }, { "prompt": "How do I correct an employee's occupation?", "completion": "To correct an employee's occupation, log in to your Qiwa business account, go to the Services page, and select 'Occupation Management'. Click the 'Manage occupation requests' button, select 'Correct occupations', and click 'Next step'. Choose the employee whose occupation you want to correct from the table or search by Iqama number or name. Select the new occupation from the list and proceed to the summary by clicking 'Next step'.", "description": "Step-by-step instructions on how to correct an employee's occupation via Qiwa's Occupation Management service." }, { "prompt": "How do I cancel an occupation change request?", "completion": "You can cancel an occupation change request through your Qiwa business account only if the employee hasn't accepted or has rejected it. Log in to your Qiwa business account, go to the Services page, and select 'Occupation Management'. Scroll to the 'List of change request', find the request you want to cancel, and click 'Cancel'. Review the details in the pop-up window and confirm by clicking 'Cancel request'. A confirmation pop-up will appear afterward.", "description": "Instructions on how to cancel an occupation change request in Qiwa before the employee's acceptance." }, { "prompt": "How do I add training for my employees on Qiwa?", "completion": "To add training for your employees on Qiwa, log in to your Qiwa business account and go to the Services page. Select 'Training Management' and scroll to the 'Establishment training' section. Click 'Add new training' and enter training details including general information (training name, provider, type), instructor info (name, nationality), training location, dates (start, end, total hours), and certification info. Click 'Next step'. Select employees to attend and click 'Next step'. Review any overlapping training by clicking 'Show employees with overlapping training'. Confirm the training by clicking 'Confirm and continue'. Verify all information and submit by clicking the 'Submit training' button.", "description": "Step-by-step guide on adding employee training sessions through Qiwa's Training Management service." }, { "prompt": "What is disbursement of wage deduction and what are the submission requirements?", "completion": "Disbursement of wage deduction is the amount of money an establishment must use on disbursements, which is deducted from any employee's wage in the establishment. The total amount spent on disbursements must equal the amount deducted from employees' wages within a specific date. Every establishment is required to submit a disbursement of wage deduction report once a year.", "description": "Explains the concept of disbursement of wage deduction and the annual submission obligation for establishments." }, { "prompt": "How to view details of a disbursement of wage deductions on Qiwa?", "completion": "To view details of a disbursement of wage deductions, log into your Qiwa business account. Select the establishment you want to view the disbursement for. Go to the Services page, scroll to the 'Manage current employees' section, and click 'Disbursement of wage deductions'. Then, click 'View details' in the 'Actions' column next to the disbursement you want to see.", "description": "Step-by-step guide on how to view the details of a disbursement of wage deductions for an establishment on Qiwa." }, { "prompt": "How to print details of a disbursement of wage deductions on Qiwa?", "completion": "To print details of a disbursement, log into your Qiwa business account. Select the establishment for which you want to print the disbursement of wage deductions. Go to the Services page, scroll to the 'Manage current employees' section, and click 'Disbursement of wage deductions'. Click 'View details' in the 'Actions' column next to the disbursement you want to print. Finally, click the 'Print' button in the upper right corner.", "description": "Step-by-step instructions to print the details of a disbursement of wage deductions from Qiwa for a selected establishment." }, { "prompt": "How to add a disbursement of wage deductions on Qiwa?", "completion": "To add a disbursement, log into your Qiwa business account. Select the establishment where you want to add the disbursement of wage deductions. Go to the Services page and scroll to the 'Manage current employees' section. Click 'Disbursement of wage deductions'. Click the 'Add disbursement' button in the upper right corner. Enter the deduction amount and select the deduction start and end dates, then click 'Next step'. Click 'Choose activities' and select activities from the categories Social, Cultural, and Sport, then click 'Save and close'. Enter the amount of money to allocate for each selected activity and the number of employees benefiting. You can delete any unwanted activities. Click 'Next step'. In the 'Summary' section, verify the amounts, ensuring the total spent matches the deduction amount. Review all information, check the acknowledgement box, and click 'Submit disbursement'. Your report will have a unique disbursement ID for tracking.", "description": "Detailed instructions on how to add a disbursement of wage deductions for an establishment in Qiwa, including selecting activities and confirming the total amount." }, { "prompt": "Do I need to submit the disbursement of wage deduction report somewhere?", "completion": "Yes, Every establishment must submit a disbursement of wage deduction report to the Ministry of Human Resources and Social Development once a year, if there is any, according to the requirements of the Labor Law mentioned in Article 54. Any fines imposed on workers are recorded in a special register and follow the provisions of Article 73 of the Labor Law, which stipulates that the disbursement of wage deductions spent on workers' benefits shall be made by the financial committee in the establishment. ", "description": "Clarifies the requirement for submitting disbursement of wage deduction reports and references relevant articles of the Labor Law." }, { "prompt": "What kind of activities can I use the disbursements of wage deductions on?", "completion": "You can use the disbursements of wage deductions on activities that benefit your employees in three categories: social (e.g., organizing trips to holy sites), cultural (e.g., cultural competitions for employees and their families), and sports (e.g., marathon races for employees' children). A full list of eligible activities is available during the disbursement process on the Qiwa platform.", "description": "Explains the types of employee-beneficial activities eligible for wage deduction disbursements, grouped into social, cultural, and sports categories." }, { "prompt": "Is there an activity limit for the disbursement of wage deductions?", "completion": "There is no specific limit to the number of activities you can add. You may include as many as are available on the activity selection list. The only restriction is the total amount of money deducted—you decide how to allocate that amount across the activities.", "description": "Clarifies that there is no limit on the number of disbursement activities as long as the total deduction amount is respected." }, { "prompt": "Where can I check the disbursement of wage deduction ID?", "completion": "After submitting the disbursement of wage deduction, a unique ID is generated. You can find this ID in your disbursement history or within the details of the specific disbursement.\n\nTo view the details:\n\n1. Log into your Qiwa business account.\n2. Go to the Services page.\n3. Scroll to the 'Manage current employees' section and click 'Disbursement of wage deductions'.\n4. Click 'View details' in the 'Actions' column next to the disbursement you want to view.", "description": "Explains how to locate the unique disbursement ID in the Qiwa platform." }, { "prompt": "What is establishment management on Qiwa and what does it offer?", "completion": "Establishment management on Qiwa provides a unified business workspace where you can manage your Nitaqat level, Compliance Scores, and the status of your establishment. It also alerts you when action is required, such as renewing a Work Permit or handling employee contract terminations, and gives personalized tips to improve your Nitaqat level.", "description": "Overview of establishment management features and tools provided by Qiwa." }, { "prompt": "How can I create or update my Work Policy on Qiwa?", "completion": "On the Qiwa platform, you can create a new Work Policy or update an existing one for your establishment. You can also select a certified Law Office authorized by the Ministry of Human Resources and Social Development to handle your Work Policy. You'll receive updates about any changes and will be asked to preview and approve them through Qiwa.", "description": "Process of creating and updating a Work Policy using Qiwa, including working with certified law offices." }, { "prompt": "How do I edit user privileges on Qiwa?", "completion": "To edit user privileges on Qiwa, log in to your business account, go to the User Management service, and scroll to Users. Click the action icon next to the user, select 'View details,' then choose the establishment(s) to edit. Click the action icon again and select 'Edit user privileges.' Check or uncheck the services to add or remove privileges (note some privileges cannot be removed). Finally, click 'Save & Close' to apply changes.", "description": "Steps to add or remove privileges for employees and users assigned to an Establishment Group on Qiwa." }, { "prompt": "What are the general requirements before closing an establishment on Qiwa?", "completion": "Before closing your establishment, ensure that only the group manager or an authorized person performs the closure. Also, verify that there are no employees currently working at the establishment, no unused visas, no pending employee transfer requests, no active contracts in Qiwa or Ajeer, no work permit debits, no establishment violations, no active legal cases or notes recorded on the establishment, no pending payments in the Establishment Group, and no active commercial registration on the establishment.", "description": "General checklist and conditions required to be met before an establishment can be closed on Qiwa." }, { "prompt": "How do I transfer employees to a different business location or branch on Qiwa?", "completion": "To transfer employees to a different location or branch, log in to your Qiwa business account and go to the Information Centre. Scroll to the 'Locations' section, click the action icon next to the desired location, then click 'Assign employees'. Select the employees you want to transfer by checking their boxes, click 'Next step', verify the summary details, and finally click 'Assign employee(s)' to complete the transfer.", "description": "Step-by-step guide on transferring employees to a different business location or branch using Qiwa." }, { "prompt": "What is Locations Management on Qiwa and what can I do with it?", "completion": "The Locations Management service on Qiwa lets you add new establishment locations, edit existing ones, set a main branch for your establishment, assign employees to specific locations, and deactivate locations that are no longer in use.", "description": "Overview of the Locations Management service on Qiwa and its features." }, { "prompt": "How do I add a new establishment location on Qiwa?", "completion": "You can add a new establishment location on Qiwa either by using a Baladiyah License or by entering the location details manually.", "description": "Ways of adding a new establishment location on Qiwa." }, { "prompt": "How do I add a location through my Baladiyah License on Qiwa?", "completion": "To add a location through your Baladiyah License on Qiwa, log in to your business account, go to the Services page, scroll to 'Manage establishment', and click 'Locations Management'. Click 'Add new location', select 'Add the location with Baladiyah license', and click 'Next step'. Choose the Baladiyah license linked to the location, then click 'Next step'. Enter the location name and description, verify the license details, and click 'Next step'. Review the summary, confirm the information by selecting the checkbox, and click 'Add establishment location' to complete.", "description": "Step-by-step guide to adding a new establishment location using a Baladiyah License on Qiwa." }, { "prompt": "How do I add a location manually on Qiwa?", "completion": "To add a location manually on Qiwa, log in to your business account, go to the Services page, and scroll to the 'Manage establishment' section. Click the 'Locations Management' tile and then the 'Add new location' button. Select 'Add location manually' and click 'Next step'. Enter the location name and description. Provide the location's address by either using the short address, selecting it from the map, or manually entering the city, district, street name, building number, and additional number. Click 'Next step', review the summary details, confirm by selecting the checkbox, and click 'Add establishment location' to finalize.", "description": "Step-by-step instructions for manually adding a new establishment location on Qiwa." }, { "prompt": "How can I edit establishment locations on Qiwa?", "completion": "You can edit establishment locations through the Locations Management service on Qiwa. If the location was added manually, you can update all its details. However, if the location was added using a Baladiyah License, you can only edit the location's name and description.", "description": "Guidelines for editing establishment location details on Qiwa, including restrictions based on how the location was added." }, { "prompt": "How do I update a location added through a Baladiyah License on Qiwa?", "completion": "To update a location added through a Baladiyah License, log in to your Qiwa business account, go to the Services page, and select 'Locations Management'. Find the location you want to edit, click the Action icon, and choose 'Edit location'. You can only edit the location's name and description. After making changes, check the Baladiyah license details, click 'Next step', review the summary, confirm the information by selecting the checkbox, and click 'Update establishment location' to save your changes.", "description": "Step-by-step guide for updating a location added via Baladiyah License on Qiwa, with emphasis on editable fields." }, { "prompt": "How do I update a location added manually on Qiwa?", "completion": "To update a manually added location, log in to your Qiwa business account, go to the Services page, and select 'Locations Management'. Find the location you want to edit, click the Action icon, then select 'Edit location'. You can edit the location name, description, and address. After making changes, click 'Next step', review the summary details, confirm the information by selecting the checkbox, and click 'Update establishment location' to save your changes.", "description": "Step-by-step guide for updating location details and address for a manually added location on Qiwa." }, { "prompt": "How do I change the establishment address (billing address) on Qiwa?", "completion": "To change the establishment address, log in to your Qiwa business account. Click 'Establishment Info' under 'Information Center' on the sidebar. Scroll to the 'Financial Information' section and click 'Change establishment address' under the current address. Enter the city, district, street name, building number, and additional number. Finally, click 'Update establishment address' to save your changes.", "description": "Instructions for updating the billing address of an establishment on Qiwa." }, { "prompt": "How do I assign employees to locations in Qiwa?", "completion": "To assign employees to locations in Qiwa, log in to your business account, go to the Services page, and scroll to the 'Manage establishment' section. Click the 'Locations Management' tile. Find the location you want to assign employees to, click the icon in the Action column for that location, then select 'Assign employees'. Choose the employees by checking the boxes next to their names, or use the search box to find specific employees by name or ID. After selecting, click 'Next step', review the summary details, and finally click the 'Assign employee(s)' button to complete the process.", "description": "Step-by-step instructions for assigning employees to specific locations within the Qiwa business management system." }, { "prompt": "How do I set a location as the main branch in Qiwa?", "completion": "To set a location as your establishment's main branch in Qiwa, log in to your business account and go to the Services page. Scroll to the 'Manage establishment' section and click the 'Locations Management' tile. Find the location you want to designate as the main branch, click the icon in the Action column for that location, then select 'Set as main branch'. Confirm your choice by clicking the 'Set as main branch' button.", "description": "Instructions on how to designate a specific location as the main branch within the Qiwa business platform." }, { "prompt": "How do I deactivate a location in Qiwa?", "completion": "To deactivate a location in Qiwa, log in to your business account, go to the Services page, and scroll to the 'Manage establishment' section. Click the 'Locations Management' tile, find the location you want to deactivate, click the icon in the Action column for that location, and then select 'Deactivate', Confirm your choice by clicking the 'Deactivate location' button.", "description": "Steps to deactivate a location that is no longer in use within the Qiwa platform." }, { "prompt": "What happens when I deactivate a location in Qiwa, and can it be reversed?", "completion": "Deactivating a location in Qiwa is permanent and cannot be reversed. Once a location is deactivated, all employees assigned to it will be unassigned, and all possible actions related to that location will be disabled.", "description": "Explanation of the consequences and irreversibility of deactivating a location in Qiwa." }, { "prompt": "How do I terminate employee contracts using Qiwa?", "completion": "To terminate an employee contract in Qiwa, you can request the termination through the platform by providing a reason for ending the contract. Be aware that certain termination reasons may cause immediate contract termination, canceling any notice period. It is important to select the correct reason, as the employee will be able to review it.", "description": "Guidance on how to terminate employee contracts through Qiwa, including the importance of selecting the appropriate termination reason." }, { "prompt": "How do I terminate an employment contract on Qiwa?", "completion": "To terminate an employment contract on Qiwa, log in to your business account and go to the Services page. Select 'Contract Management' and then click the 'Terminate contract' button at the top or from the 'Termination Requests' section. Select the employee(s) whose contract you want to terminate and proceed to the next step. Choose the correct reason for termination and click 'Submit reason'. Review the summary, accept the Qiwa Platform Terms and Conditions, and finalize by clicking 'Submit contract termination'.", "description": "Step-by-step instructions for terminating employment contracts using the Qiwa platform." }, { "prompt": "Can an employee cancel a contract termination request on Qiwa?", "completion": "On Qiwa, termination requests can only be canceled by the issuing party, not by the employee. Cancellation requests must be submitted during the employee's notice period; after this period, cancellation is not possible. To review cancellation requests, log in to your business account, go to the Services page, select 'Contract Management', and scroll to the Termination requests section. Here you can approve or reject cancellation requests. If approved, the employee is notified and the request is removed after 90 days. If rejected, the employee is notified and the contract proceeds to termination following the notice period.", "description": "Details about the process and limitations regarding employee contract termination cancellation requests on Qiwa." }, { "prompt": "How do I close an establishment on Qiwa?", "completion": "To close an establishment on Qiwa, log in to your business account and go to the Information Centre. Scroll to the 'Establishment information' section and click 'Close establishment'. Ensure all required conditions are completed. Verify all data and the payment summary, then read and accept the agreement for closing the establishment. Click 'Close establishment' and confirm by clicking it again. This action is irreversible, and you will lose access to Qiwa services after closing.", "description": "Instructions on how to close an establishment on Qiwa, including verification steps and confirmation." }, { "prompt": "What conditions must be met before closing an establishment on Qiwa?", "completion": "Before closing an establishment on Qiwa, ensure the following conditions are met: no employees working for the establishment, no unused visas, no pending employee transfer requests, no active contracts on Qiwa, no active contracts in Ajeer, no work permit debits, no establishment violations, no active legal cases on the establishment, and no pending payments in the Establishment Group.", "description": "List of mandatory conditions that must be fulfilled prior to closing an establishment on Qiwa." }, { "prompt": "What information can I access through the Establishment Management service on Qiwa?", "completion": "The Establishment Management service on Qiwa provides a centralized hub where you can access a wide range of information about your establishment, including registration details, current Nitaqat level, work policy, violations, and the establishment group it belongs to.", "description": "Overview of the types of establishment information accessible via the Establishment Management service in Qiwa." }, { "prompt": "How can I manage establishments within an Establishment Group on Qiwa?", "completion": "Using your Qiwa account, you can track all establishments in the Establishment Group, previously called the Unified Number. This allows you to view each establishment's status, including current Nitaqat level, total number of employees, Saudi to non-Saudi worker ratio, and required actions like Work Permit renewals. Additionally, you can check subscription details, invoices, and payments made through Qiwa.", "description": "Explanation of managing multiple establishments within an Establishment Group on Qiwa, including monitoring status and financial details." }, { "prompt": "How do I view all entities in the Establishment Group on Qiwa?", "completion": "To view all entities in your Establishment Group on Qiwa, log into your business account and go to the Information Center. Click on 'Establishment Info', then scroll down to the 'Establishment Group' section to see all entities. To view more details about a specific entity, click 'Open Workspace'.", "description": "Step-by-step guide to viewing all establishments within an Establishment Group on Qiwa." }, { "prompt": "How do I view all employees in the Establishment Group on Qiwa?", "completion": "To view all employees in the Establishment Group on Qiwa, log into your business account and go to the Information Center. Click on 'Establishment Info', then scroll down to the 'Employees' section. From there, scroll to the Employees summary and click 'Go to Employee List' to see the full list of employees.", "description": "Instructions for accessing the complete list of employees within an Establishment Group on Qiwa." }, { "prompt": "How do I check my Qiwa subscription status and expiration date?", "completion": "To check your Qiwa subscription status and expiration date, you have two options: Option 1 - Log into your business account, scroll to the 'Payment & users' section on the left bar, and view your subscription details on the new page. Option 2 - Log into your business account, go to Services, scroll to 'Manage subscriptions and users', click on 'Subscriptions and User Management', and find your subscription details on the new page.", "description": "Steps to view subscription status and expiration date for Qiwa services through two navigation options." }, { "prompt": "When can I renew my Qiwa subscription?", "completion": "You can renew your Qiwa subscription up to 30 days before its expiration date.", "description": "Information on the renewal period allowed for Qiwa subscriptions." }, { "prompt": "How do I renew an expired Qiwa subscription?", "completion": "To renew an expired Qiwa subscription, log into your business account. On the landing page, select 'Business Accounts' and choose the establishment with the expired subscription. Click 'Renew subscription', review the summary and verify the details. Read and accept the Qiwa Platform Terms and Conditions, then click 'Go to payment'. You will be directed to the payment gateway where you can pay by card or using a SADAD number.", "description": "Step-by-step guide to renewing an expired subscription on the Qiwa platform, including payment options." }, { "prompt": "How do I renew an expired Qiwa subscription for another user?", "completion": "To renew an expired Qiwa subscription for another user, log into your business account and click on 'Payment and users' from the sidebar. In the Subscription and users section, click 'Manage subscription'. Scroll down to the Establishment Delegators list, click the action icon next to the user with the expired subscription, and select 'Renew subscription'. Review the summary and verify the details, read and accept the Qiwa Platform Terms and Conditions, then click 'Go to payment'. You will be redirected to the payment gateway to pay by card or SADAD number.", "description": "Instructions for renewing an expired Qiwa subscription on behalf of another user, including payment steps." }, { "prompt": "How do I pay for Qiwa services using a card?", "completion": "To pay by card on the Qiwa platform, select the 'Pay by card' option. Enter your payment card details (Mastercard, Visa, Mada, or American Express). Accept the Qiwa platform terms and conditions, then click 'Submit and pay'. Once the payment is processed, the card payment is complete.", "description": "Step-by-step instructions for making a payment on Qiwa using supported credit or debit cards." }, { "prompt": "How do I pay for Qiwa services using a SADAD number?", "completion": "To pay with a SADAD number on Qiwa, select the 'Pay with SADAD number' option. Accept the Qiwa platform terms and conditions and click 'Submit and pay'. A SADAD number will be generated for you. Use this number, along with the biller name 'Qiwa' and biller number '368', to complete your payment through your bank's website, an ATM, or by visiting your local bank branch.", "description": "Step-by-step guide to making payments on Qiwa using the SADAD electronic bill payment system." }, { "prompt": "What is the Qiwa Wallet and how is it used for payments?", "completion": "The Qiwa Wallet service allows an establishment to create a Qiwa Wallet upon request by an authorized user. This wallet can then be used for making payments within the Qiwa platform.", "description": "Overview of the Qiwa Wallet service, which enables establishments to create a payment wallet for Qiwa transactions." }, { "prompt": "How do I manage and view payment history on Qiwa?", "completion": "To manage payments and view your payment history on Qiwa, click on 'Payments & users' from the left-side menu. Scroll to the 'Payments' section and click the 'Go to payment history' button. You can then view details such as payment status, request date, payment method, and amount.", "description": "Instructions on how to access and review payment history within the Qiwa platform." }, { "prompt": "How do I view payment details on Qiwa?", "completion": "To view payment details on Qiwa, click on 'Payments & users' in the left-side menu. Scroll to the 'Payments' section and click the 'Go to payment history' button. Find the payment you want to view, click the three dots in the 'Action' column, and select 'View details'. Payment details include status, request date, payment method, amount, service name, and payment reference number.", "description": "Step-by-step guide to accessing detailed payment information within Qiwa." }, { "prompt": "How do I download invoices from Qiwa?", "completion": "To download an invoice from Qiwa, click on 'Payments & users' in the left-side menu. Scroll to 'Payments' and click the 'Go to payment history' button. Locate the payment, click the three dots in the 'Action' column, and select 'View details'. Then click the 'Download invoice' button in the upper right corner.", "description": "Instructions for downloading invoices related to payments made on Qiwa." }, { "prompt": "How do I print invoices from Qiwa?", "completion": "To print an invoice from Qiwa, click on 'Payments & users' in the left-side menu. Scroll to 'Payments' and click the 'Go to payment history' button. Find the payment, click the three dots in the 'Action' column, and select 'View details'. Then click the 'Print invoice' button in the upper right corner.", "description": "Step-by-step instructions for printing invoices related to payments on Qiwa." }, { "prompt": "How do I export payment history to a spreadsheet file on Qiwa?", "completion": "To export your payment history to a spreadsheet file on Qiwa, click on 'Payments & users' in the left-side menu. Scroll to 'Payments' and click the 'Go to payment history' button. Then, click the 'Export to spreadsheet file' button located in the upper right corner.", "description": "Instructions for exporting payment history data from Qiwa into a spreadsheet file." }, { "prompt": "Is the subscription to Qiwa's platform annual or monthly?", "completion": "Qiwa subscription is only annual.", "description": "Information about the subscription duration for Qiwa's platform." }, { "prompt": "How do I renew a terminated Qiwa subscription for a user?", "completion": "To renew a terminated Qiwa subscription for a user, log into your business account and click 'Payment and users' on the left sidebar. In the Subscription and users section, click 'Manage subscription'. Scroll to the Establishment Delegators list, click the action icon next to the user with the terminated subscription, and select 'Renew subscription'. Choose the establishments the user should access and click 'Next step', using the search box if needed. Then select the services and privileges for the user for each establishment and click 'Next step'. Review the summary, verify details, accept the Qiwa Platform Terms and Conditions, and click 'Go to payment' to complete payment via card or SADAD.", "description": "Step-by-step process for renewing a terminated subscription for a user on Qiwa, including service and privilege selection and payment instructions." }, { "prompt": "How do I view all users in the Establishment Group on Qiwa?", "completion": "There are two ways to view all users in the Establishment Group on Qiwa: Option 1 - Log into your business account, scroll to 'Payment & users' on the left bar, then to Subscription and users and click 'Manage subscription'. Scroll down to the 'Users' section and click 'View details' for more information on a specific user. Option 2 - Log into your business account, go to Services, select 'Subscriptions and User Management', scroll down to the 'Users' section, and click 'View details' for any user.", "description": "Two methods for accessing and viewing all users within an Establishment Group on the Qiwa platform." }, { "prompt": "How do I add new users to my Establishment Group on Qiwa?", "completion": "To add new users to your Establishment Group on Qiwa, log in to your business account and go to 'Payment and users'. Click 'Manage subscription' and then the 'Add new user' button on the User Management page. Enter the National ID or Iqama of the new user and click 'Upload user data'. Verify the user's identity and click 'Add Establishment Delegator', then 'Next step'. You can add more users by clicking 'Add another Establishment Delegator'. Select the establishments the user(s) can access and click 'Next step'. Choose the services and privileges for each user, either customized per establishment or the same for all. Review the summary, accept the Qiwa Platform Terms and Conditions, and click 'Go to payment'. Complete the payment by card or SADAD to finalize adding the new user(s).", "description": "Step-by-step guide to adding new users to an Establishment Group on Qiwa, including user verification, privilege assignment, and payment." }, { "prompt": "How do I permanently remove a user from all establishments on Qiwa?", "completion": "To permanently remove a user from all establishments, log in to your Qiwa business account and go to the User Management service from the e-services page. Scroll down to the Users section, click the icon in the 'Action' column next to the user you want to remove, and select 'View details'. Check the box next to 'Establishment name' to select all establishments, then click 'Remove access'. Confirm the removal and click 'Delete user' to permanently remove the user.", "description": "Instructions on how to permanently delete a user's access across all establishments in Qiwa." }, { "prompt": "How do I assign an employee to a location in Qiwa?", "completion": "To assign an employee to a location, go to the Employee Management service page. Find the employee and click the eye icon in the Action column next to their name. Click 'Change' under the current assigned location, select the new location from the list, and click the 'Assign employee' button to complete the assignment.", "description": "Step-by-step instructions for assigning an employee to a specific location within Qiwa." }, { "prompt": "What is the Work Policy service on Qiwa and what does it offer?", "completion": "The Work Policy service on Qiwa allows you to create an online document covering all aspects of your establishment's operations, including safety protocols, working hours, and vacation days. It also facilitates collaboration with law offices to streamline handling of legal services related to workplace regulations.", "description": "Overview of the Work Policy service on Qiwa, which helps establishments manage operational policies and legal collaboration." }, { "prompt": "What is the Nationalization of Operation and Maintenance Contracts service, and how can I benefit from it?", "completion": "The Nationalization of Operation and Maintenance Contracts service is a valuable tool that enables establishments to share their government contracts and manage employees according to their professions. It helps verify compliance by facilitating contract disclosure and ensuring accurate assignment of employees to relevant contracts.", "description": "Explanation of the service that assists establishments in managing government contracts and employee assignments for compliance purposes." }, { "prompt": "What data is required for Nationalization of Operation and Maintenance Contracts?", "completion": "The required data for Nationalization of Operation and Maintenance Contracts includes: Contract number (a unique ID issued by Etimad for tracking), Contract name (a clear title describing the project or service), Main Government name (the government agency overseeing the contract), Contract type (classified as cooperation or indirect contract), Contract activity (the industry sector of the contract, e.g., construction, IT, healthcare), Contract value (the financial amount agreed upon), Project location (the geographical region where the project is executed), and Project city (the specific city or municipality of the project).", "description": "A list of essential data points needed to accurately document and manage Nationalization of Operation and Maintenance Contracts." }, { "prompt": "How do I create Nationalization of Operation and Maintenance Contracts on Qiwa?", "completion": "To create Nationalization of Operation and Maintenance Contracts on Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts' to view your submitted contracts. Click the 'Create new contract' button and fill in the contract details. Enter contract dates ensuring the contract is at least one year long. Upload attachments and notes (up to 5 files, each max 10 MB), including the basic contract document and occupation data. Enter occupation details by selecting from the drop-down list, which auto-fills the occupation group. Allocate employees by specifying the number of Saudi and/or non-Saudi employees (at least one must be greater than zero). Select the gender of employees, verify all information, and submit the contract by clicking 'Submit contract'.", "description": "Step-by-step instructions for creating and submitting Nationalization of Operation and Maintenance Contracts through the Qiwa platform." }, { "prompt": "How do I update the main information for Nationalization of Operation and Maintenance Contracts on Qiwa?", "completion": "To update the main information for Nationalization of Operation and Maintenance Contracts on Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts' to access your submitted contracts. Navigate to 'Contract details' and scroll to 'Main contract information'. Click 'Update', modify the necessary fields, then click 'Save changes'. Provide a reason for the update and confirm by clicking 'Save changes' again.", "description": "Instructions for updating the basic contract information for Nationalization of Operation and Maintenance Contracts within Qiwa." }, { "prompt": "How do I edit contract dates for Nationalization of Operation and Maintenance Contracts on Qiwa?", "completion": "To edit contract dates for Nationalization of Operation and Maintenance Contracts on Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts', then navigate to 'Contract details'. Scroll to the Contract dates section and click 'Update'. Choose the calendar type, enter the new start and end dates, and click 'Save changes'.", "description": "Step-by-step guide to updating the start and end dates of contracts in the Nationalization of Operation and Maintenance Contracts service on Qiwa." }, { "prompt": "How do I edit attachments and notes for Nationalization of Operation and Maintenance Contracts on Qiwa?", "completion": "To edit attachments and notes for Nationalization of Operation and Maintenance Contracts on Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts', then go to 'Contract details'. Scroll down to Attachments and notes and click 'Update'. Click 'Upload file' to add new attachments, then click 'Save changes' to apply the updates.", "description": "Instructions for updating attachments and notes linked to Nationalization of Operation and Maintenance Contracts on the Qiwa platform." }, { "prompt": "How do I assign or remove employees on Nationalization of Operation and Maintenance Contracts on Qiwa?", "completion": "To assign or remove employees on Nationalization of Operation and Maintenance Contracts in Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts', then click the 'Assign employees' button under 'Action'. In the employee table, click 'Assign' or 'Unassign' next to the relevant employee. After making changes, click 'Save', provide a reason for the update, and confirm by clicking 'Save changes'.", "description": "Step-by-step instructions for managing employee assignments on Nationalization of Operation and Maintenance Contracts within Qiwa." }, { "prompt": "How do I cancel a Nationalization of Operation and Maintenance Contract on Qiwa?", "completion": "To cancel a Nationalization of Operation and Maintenance Contract on Qiwa, log in to your business account and go to the Services page. Select 'Nationalization of Operation and Maintenance Contracts', navigate to 'Contract details', and click the 'Cancel contract' button. Provide a reason for the cancellation and confirm by clicking 'Cancel contract'.", "description": "Instructions for canceling a Nationalization of Operation and Maintenance Contract within the Qiwa platform." }, { "prompt": "What information is included on the contract details page for a Nationalization of Operation and Maintenance Contract on Qiwa?", "completion": "The contract details page for a Nationalization of Operation and Maintenance Contract on Qiwa includes the progress summary of assigning employees, requester's information, main contract information, contract dates, attachments and notes, occupations list, and assigned employees. From this page, you can also edit the main contract information, contract dates, and attachments and notes.", "description": "Overview of the key sections and editable fields available on the contract details page for Nationalization of Operation and Maintenance Contracts in Qiwa." }, { "prompt": "What are establishment violations and how can I manage them on Qiwa?", "completion": "Establishment violations occur when inspections by HRSD or the Ministry of Interior find issues such as non-compliance with nationalization regulations or employees working in incorrect occupations. These violations can be viewed online through the Qiwa platform, providing details like the violation date, reason, and any fees. The Establishment Violations service on Qiwa allows employers to review these details and file objections against violations imposed by government authorities.", "description": "Explanation of establishment violations, how they are detected, and how employers can manage them using the Qiwa platform." }, { "prompt": "How do I check for establishment violations on Qiwa?", "completion": "To check for establishment violations, log in to your Qiwa business account and go to Establishment Information. Scroll to the 'Establishment Violations' section and click 'Go to Establishment Violations'. Any violations will be listed in a table. Click 'View details' on a specific violation to see more information such as description, violation ID, violation date, fee, due date, payment status, and SADAD number details.", "description": "Step-by-step guide on how to view establishment violations and their details within Qiwa." }, { "prompt": "How do I pay for establishment violations on Qiwa?", "completion": "To pay for establishment violations on Qiwa, use the SADAD number provided in the violation details to complete the payment through the SADAD payment system.", "description": "Instructions for paying establishment violation fees using the SADAD number available in the violation details." }, { "prompt": "How long do I have to object to an establishment violation on Qiwa?", "completion": "You can object to an establishment violation within 60 days from the violation date.", "description": "Timeframe allowed for submitting objections to establishment violations on the Qiwa platform." }, { "prompt": "How do I object to an establishment violation on Qiwa?", "completion": "To object to an establishment violation on Qiwa, first ensure the violation fee is paid via SADAD. Then log in to your business account and either: 1) Go to Establishment Information, scroll to 'Establishment Violations', click 'Go to Establishment Violations', select the violation, click 'Object', fill in the required details including your IBAN and reason, optionally upload documents, then submit the objection. Or 2) Go to Services, scroll to 'Establishment Violations' card, click 'Go to Establishment Violations', select the violation, click 'View details', then click 'Object' at the top right. Fill out details, attach documents if needed, and submit the objection.", "description": "Detailed instructions on how to submit an objection against an establishment violation through Qiwa after paying the violation fee." }, { "prompt": "When can users not object to an establishment violation on Qiwa?", "completion": "Users cannot object to an establishment violation if the violation fee has not been paid through SADAD, if the violation occurred more than 60 days ago, or if the violation has already been objected to previously.", "description": "Conditions under which objections to establishment violations are not allowed on the Qiwa platform." }, { "prompt": "What happens after I submit an objection to an establishment violation on Qiwa?", "completion": "After submitting an objection to an establishment violation, a specific committee will review and examine your case. You will be notified of any status changes via Qiwa. If your objection is approved, the violation fee amount will be refunded to the IBAN account you provided.", "description": "Explanation of the objection review process and refund procedure for establishment violations on Qiwa." }, { "prompt": "Who can issue an establishment violation on Qiwa?", "completion": "The HRSD (Human Resources and Social Development) or the Ministry of Interior can issue a violation if they find issues such as non-compliance with Nationalization regulations or employees working in incorrect occupations.", "description": "Information on which government authorities are authorized to issue establishment violations on Qiwa." }, { "prompt": "How do I view my establishment's certificates on Qiwa?", "completion": "To view the status of your establishment's certificates on Qiwa, log in to your business account and go to the Information Center. Click 'Establishment Info' and scroll down to the 'Certificates' section. Click the 'Go to the Certificates' button in the upper right corner, then click 'View details' on the certificate you want to see.", "description": "Step-by-step guide on accessing and viewing establishment certificates within the Qiwa platform." }, { "prompt": "How do I renew a certificate on Qiwa?", "completion": "To renew a certificate on Qiwa, log in to your business account and go to the Information Center. Click 'Establishment Info' and scroll to the 'Certificates' section. Click the 'Go to the Certificates' button in the upper right corner. Select the certificate you want to renew by clicking 'View details', then click the 'Renew certificate' button in the upper right corner.", "description": "Instructions for renewing establishment certificates through the Qiwa platform." }, { "prompt": "How do I issue a certificate on Qiwa?", "completion": "To issue a certificate on Qiwa, log in to your business account and go to the Information Center. Click 'Establishment Info' and scroll down to the 'Certificates' section. Click the 'Go to the Certificates' button in the upper right corner, then click the 'Issue certificate' button under the certificate you want to issue.", "description": "Step-by-step guide to issuing certificates for an establishment through the Qiwa platform." }, { "prompt": "How do I view my Nationalization Certificate on Qiwa?", "completion": "To view your Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll to the 'Certificates' section and click 'Go to Certificates'. Click 'View details' below the Nationalization Certificate to access its details page. This page provides your current Nitaqat, nationalization rate, issue date, expiration date, a certificate preview, and request history including request date, requester name and ID, certificate ID, last status change, and current status.", "description": "Instructions for viewing detailed information about the Nationalization Certificate through Qiwa." }, { "prompt": "How do I issue the Nationalization Certificate on Qiwa?", "completion": "To issue the Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll to the 'Certificates' section and click 'Go to Certificates'. Click the 'Issue certificate' button for the Nationalization Certificate, then submit your request by clicking 'Issue certificate'. Once submitted, your Nationalization Certificate becomes active and is valid for 3 months from the issuance date.", "description": "Step-by-step guide to issuing the Nationalization Certificate through Qiwa and details about its validity." }, { "prompt": "How do I renew the Nationalization Certificate on Qiwa?", "completion": "To renew the Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll to the 'Certificates' section and click 'Go to Certificates'. Click the 'Renew certificate' button for the Nationalization Certificate and submit your request by clicking 'Renew certificate'. Your certificate will be reactivated. Alternatively, you can click 'View details' below the Nationalization Certificate to go to its details page and then click 'Renew certificate' in the upper right corner. Submit your renewal request there. Renewal applies to expired Nationalization Certificates.", "description": "Two methods for renewing the Nationalization Certificate on Qiwa and information about reactivation and eligibility." }, { "prompt": "How do I update the Nationalization Certificate on Qiwa?", "completion": "To update the Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll to the 'Certificates' section and click 'Go to Certificates'. Click the 'Update certificate' button for the Nationalization Certificate and submit your request by clicking 'Update certificate'. Your certificate will be reactivated. Alternatively, you can click 'View details' below the Nationalization Certificate to access the details page and click 'Update certificate' in the upper right corner. Submit your update request there. Updates apply only to active Nationalization Certificates.", "description": "Two methods for updating the Nationalization Certificate on Qiwa and details about applicability to active certificates." }, { "prompt": "How do I print the Nationalization Certificate on Qiwa?", "completion": "To print the Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll to the 'Certificates' section and click 'Go to Certificates'. Click 'View details' below the Nationalization Certificate to open the certificate details page, then click 'Print' in the upper right corner.", "description": "Instructions for accessing and printing the Nationalization Certificate from Qiwa." }, { "prompt": "How do I download the Nationalization Certificate on Qiwa?", "completion": "To download the Nationalization Certificate on Qiwa, log into your business account and go to Establishment Information. Scroll down to the 'Certificates' section and click 'Go to Certificates'. Click 'View details' below the Nationalization Certificate to access the certificate details page, then click 'Download' in the upper right corner.", "description": "Step-by-step guide for downloading the Nationalization Certificate from Qiwa." }, { "prompt": "How do I view my Wage Protection System Certificate on Qiwa?", "completion": "To view your Wage Protection System Certificate on Qiwa, log into your business account and select your 'Establishment' if you have access to multiple. Go to Establishment Information and scroll to the 'Certificates' section. Click 'Go to Certificates', then click 'View details' below the Wage Protection System Certificate. The details page shows the issue date, expiration date, a preview of the certificate, and request history including request date, requester name and ID, certificate ID, last status change, and current status.", "description": "Instructions for accessing detailed information about the Wage Protection System Certificate on Qiwa." }, { "prompt": "How do I issue the Wage Protection System Certificate on Qiwa?", "completion": "To issue the Wage Protection System Certificate on Qiwa, log into your business account and select your 'Establishment' if you have access to multiple. Go to Establishment Information and scroll to the 'Certificates' section. Click 'Go to Certificates', then click the 'Issue certificate' button for the Wage Protection System Certificate. Submit your request by clicking 'Issue certificate'. Alternatively, go to the certificate details page by clicking 'View details' below the Wage Protection System Certificate and click 'Issue certificate' in the upper right corner before submitting. Your certificate will become active upon successful submission.", "description": "Step-by-step instructions to issue the Wage Protection System Certificate via two methods on Qiwa." }, { "prompt": "How do I print the Wage Protection System Certificate on Qiwa?", "completion": "To print the Wage Protection System Certificate on Qiwa, log into your business account and select your 'Establishment' if you have access to more than one. Go to Establishment Information and scroll to the 'Certificates' section. Click 'Go to Certificates', then click 'View details' below the Wage Protection System Certificate to open the certificate details page. Click 'Print' in the upper right corner to print the certificate.", "description": "Instructions for accessing and printing the Wage Protection System Certificate on Qiwa." }, { "prompt": "How do I download the Wage Protection System Certificate on Qiwa?", "completion": "To download the Wage Protection System Certificate on Qiwa, log into your business account and select your 'Establishment' if you have access to more than one. Go to Establishment Information and scroll to the 'Certificates' section. Click 'Go to Certificates', then click 'View details' below the Wage Protection System Certificate to open the certificate details page. Click 'Download' in the upper right corner to download the certificate.", "description": "Step-by-step guide for downloading the Wage Protection System Certificate from Qiwa." }, { "prompt": "How long is the Wage Protection System Certificate valid?", "completion": "The Wage Protection System Certificate is valid for one month from the date of issuance.", "description": "Information on the validity period of the Wage Protection System Certificate." }, { "prompt": "How do I check the status or expiration date of my Wage Protection System Certificate on Qiwa?", "completion": "To check the status or expiration date of your Wage Protection System Certificate, log into your Qiwa business account and select your 'Establishment' if you have access to multiple. Go to Establishment Information and scroll to the 'Certificates' section. Click 'Go to Certificates'. The status and expiration date will be displayed on the Wage Protection System Certificate tile below its title.", "description": "Instructions for checking the current status and expiration date of the Wage Protection System Certificate on Qiwa." }, { "prompt": "What information can I find on the Wage Protection System Certificate details page on Qiwa?", "completion": "The Wage Protection System Certificate details page provides information including the issue date, expiration date, a preview of the certificate, and request history. The request history includes the request date, requester name, requester ID, certificate ID, last status change, and current status.", "description": "Overview of the details available on the Wage Protection System Certificate page in Qiwa." }, { "prompt": "What is the Debt Certificate?", "completion": "A Debt Certificate is a debt statement that can be presented to a new owner during the transfer of ownership. It serves to increase transparency between the old and new owners of the establishment.", "description": "Explanation of the Debt Certificate and its purpose during ownership transfers." }, { "prompt": "How do I view my Debt Certificate on Qiwa?", "completion": "To view your Debt Certificate on Qiwa, log into your business account and go to the Services page. Scroll down to the 'Manage establishment' category and click on the 'Certificates' tile. Click 'View details' under Debt Certificate. The details page shows the certificate ID, issue date, expiration date, and request history including request date, requester name and ID, certificate ID, last status change, and current status. You can also view the Debt Certificate itself from this page.", "description": "Step-by-step instructions for accessing and viewing the Debt Certificate and its details on Qiwa." }, { "prompt": "How do I issue the Debt Certificate on Qiwa?", "completion": "To issue your Debt Certificate on Qiwa, log into your business account and go to the Services page. Scroll down to the 'Manage establishment' category and click on the 'Certificates' tile. Click 'Issue certificate' under Debt Certificate and confirm the issuance. The certificate will be issued automatically and is valid for one month from the issuance date.", "description": "Instructions for issuing the Debt Certificate on Qiwa and information about its validity period." }, { "prompt": "Can I update the Debt Certificate on Qiwa?", "completion": "The Debt Certificate cannot be updated. However, you can always issue a new Debt Certificate if needed.", "description": "Information about the update policy for Debt Certificates on Qiwa." }, { "prompt": "How do I print the Debt Certificate on Qiwa?", "completion": "To print your Debt Certificate on Qiwa, log into your business account and go to the Services page. Scroll down to the 'Manage establishment' category and click on the 'Certificates' tile. Click 'View details' under Debt Certificate, then click 'Print' in the upper right corner.", "description": "Step-by-step instructions for printing the Debt Certificate from Qiwa." }, { "prompt": "How do I download the Debt Certificate on Qiwa?", "completion": "To download your Debt Certificate on Qiwa, log into your business account and go to the Services page. Scroll down to the 'Manage establishment' category and click on the 'Certificates' tile. Click 'View details' under Debt Certificate, then click 'Download' in the upper right corner.", "description": "Instructions for downloading the Debt Certificate from Qiwa." }, { "prompt": "How long is the Debt Certificate valid on Qiwa?", "completion": "The Debt Certificate is valid for one month from the date of issuance.", "description": "Information about the validity period of the Debt Certificate on Qiwa." }, { "prompt": "What information can I find on the Debt Certificate details page on Qiwa?", "completion": "The Debt Certificate details page provides information including the certificate ID, issue date, expiration date, and request history. It also allows you to view the Debt Certificate itself. The request history lists the request date, requester name, requester ID, certificate ID, last status change, and current status.", "description": "Overview of the information available on the Debt Certificate details page within Qiwa." }, { "prompt": "How do I check the expiration date of my Debt Certificate on Qiwa?", "completion": "To check the expiration date of your Debt Certificate on Qiwa, log into your business account and go to the Services page. Scroll down to the 'Manage establishment' category and click on the 'Certificates' tile. The expiration date will be displayed on the 'Debt Certificate' tile below its title.", "description": "Instructions for checking the expiration date of the Debt Certificate on Qiwa." }, { "prompt": "How do I issue a Salary Certificate on Qiwa?", "completion": "To issue a Salary Certificate on Qiwa, go to the Salary Certificates service page. Find the employee you want to issue the certificate for and click 'Review' in the Action column next to their name. Review the request, contract details, and payment summary. Agree to Qiwa's Terms and Conditions and click 'Issue and proceed to payment' to complete the issuance. Note that a Salary Certificate cannot be issued without contract details. If the contract is on Qiwa, details will auto-fill; otherwise, you must enter them manually.", "description": "Step-by-step instructions for issuing a Salary Certificate on Qiwa, including contract detail requirements." }, { "prompt": "How do I reject issuing a Salary Certificate on Qiwa?", "completion": "To reject issuing a Salary Certificate on Qiwa, go to the Salary Certificates service page. Find the employee and click 'Review' in the Action column next to their name. Review the request, contract details, and payment summary. Click the 'Reject request' button, enter the reason for rejection, and confirm by clicking 'Reject request' again.", "description": "Instructions for rejecting a Salary Certificate issuance request on Qiwa with a required reason." }, { "prompt": "How do I enter contract details to issue a Salary Certificate on Qiwa?", "completion": "To issue a Salary Certificate, contract details must be filled in. If your contract is on Qiwa, details will auto-fill. If not, go to Contract Management and add your contract or enter the details manually. Required information includes: establishment name, occupation (English and Arabic), joining date, contract end date, contract type, basic monthly salary, housing info (if housing or allowance provided), transportation info (if transportation or allowance provided), and additional financial benefits.", "description": "Explanation of the contract details required and how to enter them to issue a Salary Certificate on Qiwa." }, { "prompt": "How do I filter Salary Certificate requests on Qiwa?", "completion": "You can filter Salary Certificate requests by request status (Pending approval, Approved, Rejected), certificate type (Total salary, Salary details, Without salary details), and certificate status (Active, Inactive, Expired) to find the specific requests you need.", "description": "Instructions on filtering Salary Certificate requests by various criteria on Qiwa." }, { "prompt": "How do I add my establishment's logo to Salary Certificates on Qiwa?", "completion": "To add your establishment's logo to Salary Certificates, go to the Salary Certificates service page. Click 'Add logo' in the Establishment logo section. Choose your logo picture, adjust it to fit the frame, and click 'Save' to add the logo.", "description": "Steps to upload and add an establishment's logo to Salary Certificates on Qiwa." }, { "prompt": "How do I edit the establishment's logo on Salary Certificates on Qiwa?", "completion": "To edit the establishment's logo on Salary Certificates, go to the Salary Certificates service page. Click 'Edit logo' in the Establishment logo section. You can readjust the current logo or click 'Add new logo' to upload a new picture. Click 'Save' to apply your changes.", "description": "Instructions for updating or changing the establishment's logo on Salary Certificates within Qiwa." }, { "prompt": "What is the Salary Certificate?", "completion": "The Salary Certificate is a document that provides essential information about an employee's salary breakdown, including their tenure.", "description": "Definition and purpose of the Salary Certificate." }, { "prompt": "Does the Salary Certificate need to be stamped or verified by any other entity?", "completion": "No, the Salary Certificate is ready and valid once you have issued it through the Qiwa platform.", "description": "Clarification that the Salary Certificate issued on Qiwa does not require additional stamping or verification." }, { "prompt": "How can I verify a Salary Certificate issued on Qiwa?", "completion": "You can review the Salary Certificate before issuing it. Once issued through the Qiwa platform, the Salary Certificate does not require any additional verification.", "description": "Explanation on verifying and reviewing Salary Certificates issued on Qiwa." }, { "prompt": "How long is the Salary Certificate valid?", "completion": "The Salary Certificate is valid for 2 months from its issuance date.", "description": "Information on the validity period of the Salary Certificate." }, { "prompt": "What is the Locations Management service on Qiwa and what can I do with it?", "completion": "The Locations Management service on Qiwa allows you to add new establishment locations, assign employees to locations, edit or deactivate existing locations, and set a location as the main branch.", "description": "Overview of the Locations Management service and its main features on Qiwa." }, { "prompt": "What is the Indicators service on Qiwa and how does it benefit my establishment?", "completion": "The Indicators service assesses your establishment's compliance with labor regulations and the quality of its work environment. It provides insights into compliance levels and guidance on how to improve them.", "description": "Description of the Indicators service and its role in monitoring and improving establishment compliance on Qiwa." }, { "prompt": "What is the primary compliance score on Qiwa?", "completion": "The primary compliance score evaluates your establishment's adherence to critical labor regulations. It is the most important indicator because it directly affects the availability of certain services until compliance is met.", "description": "Explanation of the primary compliance score and its significance for establishments on Qiwa." }, { "prompt": "How is the primary compliance score calculated?", "completion": "The primary compliance score is calculated by averaging several factors: Saudization based on the establishment's Nitaqat level; validity of work permits for non-Saudi employees, including the ratio of valid permits to total non-Saudi employees and the number of pending payments or expired permits; compliance with the Wage Protection System, meaning no active notes on the Mudad platform; and the percentage of authenticated contracts. Meeting these requirements is essential for the establishment to be considered compliant with the Ministry's rules and labor system.", "description": "Details on the factors considered and calculation method for the primary compliance score." }, { "prompt": "What requirements must an establishment meet to achieve primary compliance on Qiwa?", "completion": "To achieve primary compliance, your establishment must have a Medium Green Nitaqat level (or Green if it employs 5 or fewer employees), all valid work permits, no active notes in the Wage Protection System, and authenticated contracts for all employees.", "description": "Summary of the key requirements an establishment must meet to be considered compliant under Qiwa's primary compliance criteria." }, { "prompt": "What is the Establishment Monthly Report?", "completion": "The Establishment Monthly Report provides business owners with easy access to their records in the Ministry of Human Resources and Social Development. It includes relevant information about their establishment and helps monitor key business metrics on a monthly basis.", "description": "Explains the purpose and function of the Establishment Monthly Report in Qiwa." }, { "prompt": "What are the contents of the Establishment Monthly Report?", "completion": "Each report is divided into 7 sections:\n\n- **Overview**: Includes information about your establishment's Nitaqat level, size, type, and total number of employees.\n- **Primary compliance score**: Shows your establishment's adherence to critical labor regulations.\n- **Secondary compliance score**: Provides insight into your establishment's overall compliance within the labor law framework.\n- **Work permits**: Details the number of work permits issued and their validity.\n- **Violations**: Lists open and closed violations, as well as raised objections.\n- **Notifications**: Summarizes important notifications you might have missed during the month.\n- **Notes**: Includes important reminders and notifications from related platforms and services.", "description": "Breaks down the seven main sections included in the Establishment Monthly Report on Qiwa." }, { "prompt": "How can I view reports from the previous months?", "completion": "To view a report from one of the previous months, follow these steps:\n\n1. Log into your Qiwa business account.\n2. Go to the Services page, scroll down, and select 'Establishment Monthly Report'.\n3. Locate the current month and year, then click the arrow next to it to access a dropdown menu containing all previous reports.\n4. Navigate to the appropriate year using arrows and select the desired month from the list. The page will refresh and display the report you were looking for.", "description": "Explains the step-by-step process for viewing past Establishment Monthly Reports on Qiwa." }, { "prompt": "How can I print or download a monthly report?", "completion": "To print or download the most recent performance report, you need to:\n\n1. Log into your Qiwa business account.\n2. Go to the Services page, scroll down, and select 'Establishment Monthly Report'.\n3. Click the 'Download PDF' button.\n4. The PDF file with the report will open in a new browser tab. From there, you can choose to either download or print the document using the built-in features of your browser.", "description": "Step-by-step guide for downloading or printing the Establishment Monthly Report from Qiwa." }, { "prompt": "What is the eAdvisor service?", "completion": "The eAdvisor service supports business owners in maintaining compliance with labor regulations. By displaying all essential indicators, eAdvisor helps access key metrics and receive guidance on how to improve them.", "description": "Overview of the eAdvisor service on Qiwa and its role in helping establishments maintain compliance." }, { "prompt": "What is the Indicators service?", "completion": "The Indicators service assesses your establishment's compliance with labor regulations and the quality of its work environment. It helps you gain insights into compliance levels and what you can do to improve them.", "description": "Definition and purpose of the Indicators service on Qiwa for establishments." }, { "prompt": "What is the Establishment Monthly Report service?", "completion": "This service provides you with easy access to comprehensive information related to your establishment. Each month, you'll receive a summary report highlighting key areas that need improvement and tasks that require your attention, helping you stay updated and make informed decisions based on data.", "description": "Overview of the Establishment Monthly Report service on Qiwa and its benefits." }, { "prompt": "What is establishment activity?", "completion": "The establishment activity means a classification of the firms based on the business sector in which the entity is engaged, based on the details provided by the Ministry of Commerce and Investment.", "description": "Explanation of what establishment activity means and its classification basis." }, { "prompt": "How to register a new establishment on Qiwa?", "completion": "To register a new establishment on the Qiwa platform, you need to first register your business at the related government entity based on your establishment activities.", "description": "Initial step required before registering a new establishment on Qiwa." }, { "prompt": "How do I update my establishment name on Qiwa after changing it?", "completion": "The establishment name can be updated through the Ministry of Commerce, and the change will be automatically reflected on Qiwa.", "description": "Instructions on updating the establishment name on Qiwa following a change through the Ministry of Commerce." }, { "prompt": "Can I reopen a closed establishment on Qiwa?", "completion": "No, once you close the establishment, you cannot reopen it. The process of closing an establishment is irreversible.", "description": "Explanation that closing an establishment on Qiwa is permanent and cannot be undone." }, { "prompt": "How can I transfer ownership of my establishment on Qiwa?", "completion": "You can transfer the ownership of the establishment at the Ministry of Commerce. The ownership change will be automatically implemented on the Qiwa platform.", "description": "Instructions on transferring establishment ownership through the Ministry of Commerce with automatic update on Qiwa." }, { "prompt": "Can I use the same Commercial Registration Number for different branch establishments?", "completion": "No, each branch establishment must have its own unique Commercial Registration Number.", "description": "Clarification that each branch establishment requires a separate Commercial Registration Number." }, { "prompt": "How can I approve the registration of a non-commercial establishment on Qiwa?", "completion": "If there are any requests for approval of a non-commercial establishment's registration, they will appear on the list of your establishments on the 'Establishment Accounts' page. To approve it, follow these steps:\n\n1. Click 'Review request' on the new establishment's tile.\n2. Review the establishment's details.\n3. Click the 'Approve' button in the upper right corner of the page.\n4. Confirm your approval.\n\nOnce you do that, the new non-commercial establishment will be registered on Qiwa.", "description": "Step-by-step guide to approving non-commercial establishment registrations on Qiwa." }, { "prompt": "How do I register my establishment on Qiwa?", "completion": "To register your establishment on Qiwa, you first need to open your business with the Ministry of Commerce and receive a Commercial Registration Number or issue a license from the related government entity for non-commercial establishments. Then, the establishment will be created automatically on Qiwa.\n\nIf the establishment does not appear on Qiwa, you can open it manually through your Qiwa business account.", "description": "Instructions for registering an establishment on Qiwa, including automatic and manual creation steps." }, { "prompt": "How do I manually register a new establishment on Qiwa?", "completion": "To manually register a new establishment on Qiwa, follow these steps:\n\n1. Log in to your Qiwa business account. If you don't have one, create a Qiwa business account.\n2. Go to Establishment Accounts and click 'Register new establishment' in the upper right corner.\n3. Enter your Commercial Registration Number and click 'Upload establishment data'.\n4. Verify the Commercial Registration details and Group Manager(s) details, then click 'Next step'.\n5. Review establishment details, including nationality and ISIC4 activity, which will be set automatically to the one with the highest required nationalization rate. Click 'Next step'.\n6. Enter the establishment address and click 'Go to summary'.\n7. Review all details, accept terms and conditions, and click 'Register establishment'.\n\nYou have now successfully registered an establishment on Qiwa. To access all Qiwa services, you must subscribe to the Qiwa platform.", "description": "Step-by-step guide to manually registering a new establishment on the Qiwa platform." }, { "prompt": "What happens if the declared activity does not match the establishment's performed activity?", "completion": "If the declared activity is not compliant with the establishment's performed activity, a fine can be issued.", "description": "Warning about fines for discrepancies between declared and actual establishment activities." }, { "prompt": "Can I open an account for a branch establishment using its Commercial Registration Number, or do I need to use the Commercial Registration of the main branch?", "completion": "Yes, you can open a branch establishment using its Commercial Registration Number, which will be grouped with its main branch (Establishment Group).", "description": "Clarifies that branch establishments can be registered with their own Commercial Registration Number and grouped under the main branch." }, { "prompt": "When transferring the commercial register, will the employees and the establishment's visas be transferred to the new owner?", "completion": "Once the commercial register is transferred, the employees and establishment's visas, as well as everything else related to the establishment, will be automatically transferred to the new owner.", "description": "Explains that all employees and establishment visas are transferred automatically to the new owner after commercial register transfer." }, { "prompt": "Will the National Unified Number or Establishment Number change after transferring the ownership?", "completion": "No, the National Unified Number or Establishment Number will stay the same despite the ownership change.", "description": "Clarifies that ownership transfer does not affect the National Unified or Establishment Numbers." }, { "prompt": "Can I use the same Commercial Registration Number for different branch establishments?", "completion": "No, each branch establishment has its own Commercial Registration Number.", "description": "Explains that each branch must have a unique Commercial Registration Number." }, { "prompt": "How can I approve the registration of a non-commercial establishment?", "completion": "If there are any requests for approval of a non-commercial establishment's registration, they will appear on the list of your establishments on the 'Establishment Accounts' page. To approve it, follow these steps:\n\n1. Click 'Review request' on the new establishment's tile.\n2. Review the establishment's details.\n3. Click the 'Approve' button in the upper right corner of the page.\n4. Confirm your approval.\n\nOnce you do that, the new, non-commercial establishment will be registered on Qiwa.", "description": "Steps to approve the registration of a non-commercial establishment through the Qiwa platform." }, { "prompt": "How do I register on Qiwa?", "completion": "To register on Qiwa, follow these steps:\n\n1. Go to the Qiwa registration page.\n2. Enter your identity number (National ID or Iqama) and your date of birth.\n3. Authenticate yourself through Absher using your mobile phone and click 'Next'.\n4. Enter your phone number and e-mail address, and set the password for your account. The password must contain a minimum of 10 characters, including at least one digit, one lowercase letter, one uppercase letter, and one special character.\n5. Accept Qiwa's Terms and Conditions and Privacy Policy, then click 'Send verification code'.\n6. Enter the code sent to your mobile phone number to finish the registration process.\n7. On your first log-in, secure your account by verifying your e-mail and setting up security questions.\n\nAfter registration, you will automatically see all your Business accounts if you have any.", "description": "Step-by-step guide on how to register a new user account on the Qiwa platform." }, { "prompt": "How do I log in to Qiwa?", "completion": "To log in to Qiwa, follow these steps:\n\n1. Go to the Qiwa log-in page.\n2. Enter your identity number (National ID or Iqama) or e-mail address and password. Click 'Log in'.\n3. Enter the code sent to your mobile phone number to finish the log-in process.", "description": "Step-by-step instructions for logging into the Qiwa platform." }, { "prompt": "How do I log in to Qiwa using Nafath?", "completion": "To log in to Qiwa with Nafath, follow these steps:\n\n1. Go to the Qiwa log-in page.\n2. Click on the 'Log in with Nafath' button.\n3. Enter your identity number (National ID or Iqama) or e-mail address and click 'Continue with Nafath'.\n4. Confirm the number on your mobile Nafath application.", "description": "Instructions for logging into Qiwa using the Nafath authentication method." }, { "prompt": "How can I reset my password on Qiwa if I forget it?", "completion": "To reset your password on Qiwa, follow these steps:\n\n1. Click 'I forgot my password' on the log-in page.\n2. Enter your identity number (National ID or Iqama) and click 'Send verification link'.\n3. Click the link sent via SMS to the mobile phone number registered in your Qiwa account.\n4. Enter the code sent to your mobile phone number registered in Absher.\n5. Enter a new password and click 'Save new password' to complete the reset.\n\nNote: Your new password must have at least 10 characters, including at least one digit, one lowercase letter, one uppercase letter, and one special character.", "description": "Step-by-step guide on how to reset a forgotten password on the Qiwa platform." }, { "prompt": "How can I change my password on Qiwa?", "completion": "To change your password on Qiwa, follow these steps:\n\n1. Go to 'Profile details'.\n2. Click on 'Change Password'.\n3. Enter your current password and click 'Confirm'.\n4. Enter your new password and click 'Save new password' to complete the change.\n\nNote: Your new password must be at least 10 characters long and include at least one digit, one lowercase letter, one uppercase letter, and one special character.", "description": "Instructions for changing the password in the Qiwa platform settings." }, { "prompt": "How can I change the e-mail address on Qiwa?", "completion": "To change your e-mail address on Qiwa, follow these steps:\n\n1. Go to 'Profile details'.\n2. Click 'Edit' next to 'Contact information'.\n3. Enter your identity number (National ID or Iqama) and click 'Send verification code'.\n4. Enter the code sent to your mobile phone number registered in Absher.\n5. Change your e-mail address and click 'Save'.\n6. Enter the code sent to your new e-mail address to verify and confirm the change.", "description": "Step-by-step guide on how to update the e-mail address in the Qiwa platform." }, { "prompt": "How can I change the mobile phone number on Qiwa?", "completion": "To change your mobile phone number on Qiwa, follow these steps:\n\n1. Go to 'Profile details'.\n2. Click 'Edit' next to 'Contact information'.\n3. Enter your identity number (National ID or Iqama) and click 'Send verification code'.\n4. Enter the code sent to your current mobile phone number registered in Absher.\n5. Change your mobile phone number and click 'Save'.\n6. Enter the code sent to your new mobile phone number to verify and confirm the change.", "description": "Step-by-step guide on how to update the mobile phone number in the Qiwa platform." }, { "prompt": "How can I change my mobile phone number on Qiwa without logging in?", "completion": "You can change your mobile phone number during login either in the mobile verification process or while resetting your password. During mobile verification, after logging in, click 'Change phone number', enter your identity number and date of birth, then verify your current number with a code sent via Absher. Enter your new mobile number, receive a verification code on it, and enter it to confirm the change. During password reset, after logging in, click 'Change phone number', enter your identity number and date of birth, verify current number via Absher, answer security questions, then enter your new mobile number and confirm it with a verification code sent to that number.", "description": "Instructions on how to change your mobile phone number on Qiwa during login processes without being logged in." }, { "prompt": "How do I unlock my Qiwa account after it gets locked?", "completion": "If your account is locked after 4 failed login attempts, click the 'Unlock account' button that appears. Choose to unlock via your registered e-mail or through Absher verification. If you select e-mail, a verification link will be sent to your registered e-mail; follow it and complete mobile verification to unlock. If you select Absher, enter your identity number, request a verification code sent to your Absher-registered mobile, and enter the code to unlock your account.", "description": "Steps to unlock a Qiwa account after it is temporarily locked due to multiple failed login attempts." }, { "prompt": "What is the User Management service on Qiwa?", "completion": "The User Management service is available for establishments with a Qiwa subscription. It allows management of user subscriptions and permissions, including adding new users, renewing or terminating subscriptions of existing users, and customizing access permissions to establishments and eServices on the Qiwa platform.", "description": "Overview of the User Management service that enables managing users and permissions within an establishment on Qiwa." }, { "prompt": "How can I add users to the establishment account on Qiwa?", "completion": "After subscribing, the Group Manager or a Delegator with user management permission can add users to the establishment group and customize their access permissions through the User Management service. To add new users, log in to your Qiwa business account, go to ‘Payment and users' and click ‘Manage subscription' or go to the E-services page and select the 'User Management' service. Click ‘Add new user', enter the National ID or Iqama of the new user, and upload their data. Verify the user identity and assign the role 'Establishment Delegator'. Select the establishments and services the user can access, customize privileges if needed, review the summary, accept the Terms and Conditions, then proceed to payment. Pay the subscription fee via card or SADAD to finalize adding the new user(s).", "description": "Step-by-step guide on how to add new users to an establishment account and manage their permissions on Qiwa." }, { "prompt": "Can a user's subscription be terminated on Qiwa?", "completion": "Yes, the Group Manager or authorized users of the User Management service can permanently stop a user's access permissions and subscription from the service page. To add the same user again later, a new annual subscription would be required.", "description": "Information about terminating a user's subscription and re-adding the user on the Qiwa platform." }, { "prompt": "What are the types of user privileges on Qiwa?", "completion": "There are three types of user privileges: default, optional, and conditional. Conditional privileges depend on the user's employment in one of the selected establishments.", "description": "Explanation of the different user privilege types available on Qiwa." }, { "prompt": "How do I remove a user from an establishment on Qiwa?", "completion": "Log in to your Qiwa business account. Go to the User Management service from the e-services page and scroll down to Users. Click the icon in the ‘Action' column next to the user you want to remove. Click ‘View details'. Select the checkbox for the establishment(s) you wish to remove the user from, then click ‘Remove access'. Confirm your choice by clicking ‘Remove access'. Selecting all establishments will permanently terminate the user's subscription.", "description": "Steps to remove a user's access from one or more establishments using the Qiwa platform." }, { "prompt": "How do I permanently remove a user from all establishments on Qiwa?", "completion": "Log in to your Qiwa business account. Go to the User Management service from the e-services page and scroll down to Users. Click the icon in the ‘Action' column next to the user you want to remove. Click ‘View details'. Select the checkbox next to ‘Establishment name' at the top of the table to select all establishments, then click ‘Remove access'. Confirm your decision by clicking ‘Delete user' to permanently remove the user from all establishments.", "description": "Instructions on how to permanently delete a user's subscription and access from all establishments in the Qiwa platform." }, { "prompt": "How can I edit user privileges on Qiwa?", "completion": "Log in to your Qiwa business account. Go to the User Management service from the e-services page and scroll down to Users. Click the icon in the ‘Action' column next to the user you want to edit, then click ‘View details'. Select the checkbox next to the establishment(s) you want to edit privileges for. Click the icon in the ‘Action' column and select ‘Edit user privileges'. Choose the privileges you wish to assign or remove by selecting or unselecting the checkboxes next to each service. Note that some privileges cannot be unselected as they are mandatory. Click ‘Save & Close' to apply the changes.", "description": "Steps to modify the service access privileges assigned to a user within selected establishments on the Qiwa platform." }, { "prompt": "What are Labor Office Appointments?", "completion": "Labor Office Appointments are virtual or in-person appointments with a Labor Office agent during which you can implement services, such as applying for or renewing work permits.", "description": "Definition and purpose of Labor Office Appointments for accessing labor-related services." }, { "prompt": "How do I book an appointment as an establishment on Qiwa?", "completion": "To book an appointment as an establishment on Qiwa, follow these steps:\n\n1. Sign in to Qiwa.\n2. Confirm the e-mail address linked to your establishment's Qiwa account.\n3. Go to the Services page, scroll down, and select ‘Labor Office Appointments'.\n4. Click the ‘Book appointment' button at the top of the page.\n5. Select the establishment you want to book the appointment for and click ‘Next step'.\n6. Select the visit reason to determine if the appointment is virtual or in-person and click ‘Next step'.\n7. Choose the related service and subservice, then click ‘Next step'.\n8. Pick a convenient date, time, and place, then click ‘Next step'.\n9. Review the appointment details and click ‘Schedule appointment'.\n10. A summary with appointment details and a reference number will appear. You can print it or return to the Appointments page.", "description": "Step-by-step instructions for establishments to book a Labor Office appointment via Qiwa." }, { "prompt": "How do I book an appointment as an individual on Qiwa?", "completion": "To book an appointment as an individual on Qiwa, follow these steps:\n\n1. Sign in to Qiwa.\n2. Confirm the e-mail address linked to your Qiwa account.\n3. Go to the Services page, scroll down, and select ‘Labor Office Appointments'.\n4. Click the ‘Book appointment' button at the top of the page.\n5. Select the visit reason to determine your appointment type (virtual or in-person) and click ‘Next step'.\n6. Choose the service and subservice related to your appointment and click ‘Next step'.\n7. Select a convenient date, time, and place, then click ‘Next step'.\n8. Review the appointment details and click ‘Schedule appointment'.\n9. A summary with appointment details and a reference number will appear. You can print it or return to the Appointments page.", "description": "Step-by-step instructions for individuals to book a Labor Office appointment via Qiwa." }, { "prompt": "How can I change the details of an appointment on Qiwa?", "completion": "To change the details of an appointment on Qiwa, follow these steps:\n\n1. Find the list of your upcoming appointments.\n2. Locate the appointment you want to edit.\n3. Click ‘⋮' under the Actions column next to that appointment.\n4. Select ‘Edit appointment' from the options.\n5. Click the ‘Edit' button in the ‘Appointment details' section.\n6. Modify the region, office, date, and time as needed, then click ‘Next step'.\n7. Review the appointment summary and click ‘Save changes' to confirm.", "description": "Instructions for editing or changing the details of a booked appointment on Qiwa." }, { "prompt": "How can I cancel an appointment on Qiwa?", "completion": "To cancel your appointment on Qiwa, follow these steps:\n\n1. Find the list of your upcoming appointments.\n2. Locate the appointment you want to cancel.\n3. Click ‘⋮' under the Actions column next to that appointment.\n4. Select ‘Cancel appointment' from the options.\n5. Review the appointment details in the table.\n6. Click ‘Cancel appointment' to confirm.\n7. A confirmation window will appear indicating your appointment has been canceled.", "description": "Step-by-step guide to cancel a labor office appointment through Qiwa." }, { "prompt": "How is Nitaqat calculated?", "completion": "Nitaqat is calculated using two methods:\n\n1. Traditional method: This calculates the average nationalization rate based on the average number of employees over a 26-week period. It aims to reduce the risk of the establishment falling to lower compliance bands if Saudi employees leave.\n\n2. Immediate calculation method: This calculates localization based on one week. It is applied if the establishment stays at least at a low green level for 13 consecutive weeks or if the establishment is newly formed (established within the last 13 weeks).", "description": "Explanation of the two methods used to calculate the Nitaqat compliance level for establishments." }, { "prompt": "How is Nitaqat calculated for grouped small-a entities?", "completion": "Establishments classified as grouped small-a entities have their Nitaqat calculated only by the immediate method. A grouped small-a entity is defined as an Establishment Group consisting of one or more entities, each with 5 or fewer employees, and the total number of employees across all these grouped entities is 5 or fewer.", "description": "Details about the specific Nitaqat calculation method for grouped small-a entities with small employee counts." } ] } ]