[
    {
        "Subject": "Qiwa for Employees",
        "info": [
            {
                "prompt": "What is a Qiwa resume?",
                "completion": "A Qiwa resume is created on the Qiwa platform. It acts as a trusted source of information for the professional career of citizens and residents in Saudi Arabia. Through your Qiwa resume, you can add relevant information about yourself, including your current employment status, relevant work experience, previous education, professional licenses and certificates, courses and skills you would like to display to any potential employers.",
                "description": "Detailed explanation of what a Qiwa resume is and what kind of information it includes."
            },
            {
                "prompt": "Why create your Qiwa resume?",
                "completion": "It provides reliable information about the professional career of individuals in Saudi Arabia. You can use it to attract employers and conveniently manage all your experience, education, trainings, etc.",
                "description": "Describes the benefits of creating a Qiwa resume."
            },
            {
                "prompt": "How to create your Qiwa resume?",
                "completion": "To create your Qiwa resume, follow the steps listed below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nAdd a profile photo to your resume by clicking the camera icon above your name.\n\nAdd and fill in the sections you want to include in your resume, e.g. work experience, education or skills.\n\nYour basic information (like nationality, birth date etc.) will be added to your resume automatically.",
                "description": "Explains step-by-step how to create a Qiwa resume."
            },
            {
                "prompt": "How to manage your work preferences in Qiwa resume?",
                "completion": "To set your work preferences in Qiwa resume, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nSelect 'Change preferences' under your profile name.\n\nSelect the work preferences that apply to you, and then click 'Save'.",
                "description": "Step-by-step instructions on how to update work preferences in a Qiwa resume."
            },
            {
                "prompt": "How to add new sections to your resume?",
                "completion": "You can add many sections to your resume, including work experience, education, professional certificates, volunteer experience, trainings you have completed, and skills you have. To add new sections to your resume, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nSelect 'Add resume section'.\n\nFrom the list of available options, choose which section you would like to add by clicking on the black arrow.\n\nAdd the relevant information and then click 'Save'.\n\nThe new sections will now be visible on your resume homepage.",
                "description": "Instructions for adding additional sections like education or skills to a Qiwa resume."
            },
            {
                "prompt": "How to add work experience to your resume?",
                "completion": "In your Qiwa individual account there is already some verified information about your previous work experience, but you can add more to your Qiwa resume. In order to do so, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Experience'.\n\nFill out your employment data, including position name, establishment name, work location, type of employment and the dates of employment.\n\nCheck if all the details are correct and then click 'Save experience'.",
                "description": "Step-by-step guide for manually adding work experience to your Qiwa resume."
            },
            {
                "prompt": "How to add education to your resume?",
                "completion": "In your Qiwa individual account there is already some verified information about your education experience, but you can add more to your Qiwa resume. In order to do so, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Education'.\n\nFill out your education data, including the institute name, major, location, qualification type, start date and graduation date.\n\nCheck if all the details are correct and then click 'Add education'.",
                "description": "Instructions on how to manually add education details to a Qiwa resume."
            },
            {
                "prompt": "How to add a professional certificate to your resume?",
                "completion": "To add professional certificates to your Qiwa resume, follow the steps below. \n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Professional certificates'.\n\nFill out relevant information, including organization name, certificate name, date of issue etc.\n\nCheck if all the details are correct and then click 'Add certificate'.",
                "description": "Step-by-step instructions for adding a professional certificate to a Qiwa resume."
            },
            {
                "prompt": "How to add volunteer experience to your resume?",
                "completion": "To add volunteer experience to your Qiwa resume, follow the steps below. \n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Volunteering'.\n\nFill out relevant information, including organization name, role, start date, and end date.\n\nCheck if all the details are correct and then click 'Add volunteer experience'.",
                "description": "Instructions for adding volunteer experience to a Qiwa resume."
            },
            {
                "prompt": "How to add trainings to your resume?",
                "completion": "To add trainings to your Qiwa resume, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Trainings'. \n\nFill out relevant information, including training name, course provider, start date and end date.\n\nCheck if all the details are correct and then click 'Add training'.",
                "description": "Steps to add training courses a user took to a Qiwa resume."
            },
            {
                "prompt": "How to add skills to your resume?",
                "completion": "To add skills to your Qiwa resume, follow the steps below.\n\nLog in to your Qiwa individual account.\n\nGo to 'Services' and select 'Resume Management'.\n\nClick the 'Add' button next to 'Skills'.\n\nType your skills in the field box and click 'Add skill'.\n\nCheck if all the details are correct and then click 'Save skills'.",
                "description": "Instructions for adding skills to a Qiwa resume."
            },
            {
                "prompt": "Why share your Qiwa resume?",
                "completion": "Your resume on Qiwa acts as a trusted source of information for the professional career of citizens and residents in Saudi Arabia. Potential employers can check relevant information about you, such as your previous work experience and education. Both you and a potential employer can quickly access and review it.",
                "description": "Explanation of the benefits of sharing your Qiwa resume with potential employers."
            },
            {
                "prompt": "How to share your Qiwa resume?",
                "completion": "To share your resume, you need to create a link. Log in to your Qiwa individual account, select 'Services' from the side menu, then select 'Resume Sharing' from the 'Manage Resume' section. Enter a custom link name, optionally set an expiration date, check the required box, and click 'Create link'. A link will be created automatically. To share it, click 'Copy link'. You can access created links anytime by logging in, going to your resume, and clicking 'Share resume' to view your previously created links.",
                "description": "Instructions on how to generate and share a link to your Qiwa resume."
            },
            {
                "prompt": "How to delete your Qiwa resume link?",
                "completion": "To delete a previously created resume link, log in to your Qiwa individual account, select 'Services' from the side menu, then select 'Resume Sharing' from the 'Manage Resume' section. Click the 'Delete' button next to the link you want to delete and confirm by clicking the 'Delete link' button.",
                "description": "Steps to remove an existing shared link of your Qiwa resume."
            },
            {
                "prompt": "How to renew your Qiwa resume link?",
                "completion": "To renew an expired resume link, log in to your Qiwa individual account, select 'Services' from the side menu, then select 'Resume Sharing' from the 'Manage Resume' section. Click the 'Renew link' button next to the link you want to renew, enter a custom link name, choose the expiration date (optional), and click 'Renew link'. The link will be automatically renewed. To share this link, click 'Copy link'.",
                "description": "Steps to renew an expired shared link of your Qiwa resume."
            },
            {
                "prompt": "Can I review pending work contracts in Qiwa?",
                "completion": "Yes, through your individual Qiwa account, you can view and manage all details of any pending employment contracts you receive. You can also see information about your potential employer and choose to accept, reject, or suggest changes to the contract. Remember, contract requests are valid for 10 days and will be automatically canceled if not responded to within this timeframe.",
                "description": "Explanation of reviewing and managing pending work contracts in Qiwa."
            },
            {
                "prompt": "Can I change employers or accept new contracts if I have a Final Exit Visa?",
                "completion": "No, if you have a Final Exit Visa, you will be unable to change employers or accept new contracts.",
                "description": "Restriction on changing employers or accepting new contracts for individuals with a Final Exit Visa."
            },
            {
                "prompt": "How can I view a pending employment contract in Qiwa?",
                "completion": "To view a pending employment contract, log in to your Qiwa individual account, go to 'Services' and select 'Employment Contracts'. You can then view and review any pending contracts and choose to accept, request modification, or reject the contract by clicking the appropriate button. Remember, contract requests are valid for 10 days; if you do not approve or reject within this timeframe, the contract will be automatically canceled.",
                "description": "Instructions on how to access, review, and respond to pending employment contracts on Qiwa."
            },
            {
                "prompt": "How do I accept a pending employment contract in Qiwa?",
                "completion": "To accept a pending employment contract, log in to your Qiwa individual account, go to 'Services' and select 'Employment Contracts'. Review any pending contracts, then click the 'Accept' button next to the contract you want to approve. Finally, click the 'Accept contract' button to send your acceptance automatically to your employer.",
                "description": "Step-by-step guide on how to accept a pending employment contract via Qiwa."
            },
            {
                "prompt": "How do I reject a pending employment contract in Qiwa?",
                "completion": "To reject a pending employment contract, log in to your Qiwa individual account, go to 'Services' and select 'Employment Contracts'. Review any pending contracts, then click the 'Reject' button next to the contract you want to reject. Finally, click the 'Reject contract' button to send your rejection automatically to your employer.",
                "description": "Step-by-step instructions on how to reject a pending employment contract using Qiwa."
            },
            {
                "prompt": "How do I modify a pending employment contract in Qiwa?",
                "completion": "To modify a pending employment contract, log in to your Qiwa individual account, go to 'Services' and select 'Employment Contracts'. Review any pending contracts and click the 'Request modification' button next to the contract you want to change. Select a reason for the modification and click 'Submit the reason'. Your modification request will be sent automatically to your employer.",
                "description": "Instructions for requesting modifications to a pending employment contract on Qiwa."
            },
            {
                "prompt": "How can I manage my current job using Qiwa?",
                "completion": "Using your Qiwa individual account, you can manage your resume, certificates, contracts, transfers, and more. On the homepage, you can easily access all Qiwa individual account features. You can view and manage details of your current employment contract, including employer information and contract terms. Additionally, you can terminate your current contract or review previously terminated contracts.",
                "description": "Overview of managing current job details and employment contracts through Qiwa individual account."
            },
            {
                "prompt": "How do I manage my current employment contract on Qiwa?",
                "completion": "Through your individual Qiwa account, you can manage and view all the details of your current employment contract online, including information about your employer. You can also terminate your current contract and view contracts you have previously terminated.",
                "description": "Instructions on managing and viewing current employment contracts using the Qiwa platform."
            },
            {
                "prompt": "How do I view my current employment contract on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Contracts'. Then select 'Your current contracts' to review your current employment contract(s).",
                "description": "Steps to view the details of your current employment contract through the Qiwa platform."
            },
            {
                "prompt": "How do I terminate my current employment contract on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Contracts'. Find the contract you want to terminate and select 'Terminate contract'. Choose the reason for termination and click 'Next step'. Review the information and click 'Send termination request'. Your contract termination process will then begin.",
                "description": "Step-by-step guide to terminating a current employment contract through the Qiwa platform."
            },
            {
                "prompt": "What happens after I terminate my employment contract on Qiwa?",
                "completion": "After you terminate your contract, it will go through the termination process and your employer will be notified. If you terminate with the end date of the notice period, the contract ends after that period. If you request to reduce the notice period, your employer must accept the new termination date. If you terminate during the probation period, the contract ends immediately.",
                "description": "Explanation of the contract termination process and timelines after termination on Qiwa."
            },
            {
                "prompt": "What is the notice period for terminating a job contract in Saudi Arabia?",
                "completion": "The notice period is the time an employee must give their establishment before quitting a job. In Saudi Arabia, employees must notify their employer at least 60 days before they intend to terminate the work contract. However, certain reasons for termination can lead to immediate contract termination, canceling the notice period.",
                "description": "Explanation of the notice period requirement for job contract termination in Saudi Arabia."
            },
            {
                "prompt": "How can I reduce the notice period for my employment contract?",
                "completion": "You can reduce the notice period only if you are already in the contract termination process. To do so, log in to your Qiwa individual account, go to 'Services' and select 'Employment Contracts'. Find the contract you requested to terminate and select 'Reduce notice period'. Choose the new desired notice period end date and click 'Next step'. Review the details and send your request. Wait for your employer's approval. If you want to reduce the notice period after terminating the contract without using Qiwa, you must contact your employer directly.",
                "description": "Steps to request a reduction of the notice period during the contract termination process using Qiwa."
            },
            {
                "prompt": "What are the Quick Actions on the Qiwa homepage?",
                "completion": "The Quick Actions section on the Qiwa homepage provides easy access to important functionalities such as Employment Contracts, Employee Transfers, Occupation Management, Employment Certificates, Resume Management, and End-of-Service Reward calculation.",
                "description": "Overview of the Quick Actions section on the Qiwa homepage and the main services accessible through it."
            },
            {
                "prompt": "How do I calculate my end-of-service benefits on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'My current job' and select 'End of Service reward'. Fill out the required information such as contract type, reason for contract end, start and end dates, and salary. The calculator will then automatically display your end-of-service reward based on Saudi legislation.",
                "description": "Steps to calculate end-of-service benefits using the Qiwa platform."
            },
            {
                "prompt": "Can I find information about my employer through my Qiwa account?",
                "completion": "Yes, you can easily find information about your employer through your Qiwa account, including their Work Policy, location, and contact details.",
                "description": "Confirms that Qiwa users can access employer information via their account."
            },
            {
                "prompt": "How can I view my employer's Work Policy on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'My current job' and select 'Work Policy'. Click on the policy to read and review it.",
                "description": "Instructions on how to access and read the employer's Work Policy through Qiwa."
            },
            {
                "prompt": "What is a Salary Certificate?",
                "completion": "A Salary Certificate is a document that provides essential information about an employee's salary breakdown, including their tenure.",
                "description": "Definition and purpose of a Salary Certificate."
            },
            {
                "prompt": "How do I issue a Salary Certificate on Qiwa?",
                "completion": "To issue a Salary Certificate, go to the Salary Certificates service page, find the employee, and click 'Review' next to their name. Review the request, contract details, and payment summary. Agree to Qiwa's Terms and Conditions and click 'Issue and proceed to payment'. Note that contract details are required to issue the certificate; if the contract is on Qiwa, details fill automatically, otherwise enter them manually.",
                "description": "Step-by-step instructions for issuing a Salary Certificate through Qiwa."
            },
            {
                "prompt": "How do I reject issuing a Salary Certificate on Qiwa?",
                "completion": "To reject issuing a Salary Certificate, go to the Salary Certificates service page, find the employee and click 'Review' next to their name. Review the request and contract details, then click the 'Reject request' button. Enter the reason for rejection and click 'Reject request' again to confirm.",
                "description": "Instructions on how to reject a Salary Certificate issuance request on Qiwa."
            },
            {
                "prompt": "How do I enter contract details to issue a Salary Certificate on Qiwa?",
                "completion": "To issue a Salary Certificate, you must fill in the contract details. If your contract is on Qiwa, the details will be filled in automatically. If not, go to Contract Management to add your contract or enter the details manually. Required information includes establishment name, occupation (in English and Arabic), joining date, contract end date, contract type, basic monthly salary, housing and transportation details if applicable, and any additional financial benefits.",
                "description": "Instructions for entering contract details needed to issue a Salary Certificate on Qiwa."
            },
            {
                "prompt": "How can I filter Salary Certificate requests on Qiwa?",
                "completion": "You can filter Salary Certificate requests by request status (Pending approval, Approved, Rejected), certificate type (Total salary, Salary details, Without salary details), and certificate status (Active, Inactive, Expired) to easily find the request you need.",
                "description": "Instructions on filtering Salary Certificate requests by various criteria in Qiwa."
            },
            {
                "prompt": "How do I add my establishment's logo to Salary Certificates on Qiwa?",
                "completion": "To add your establishment's logo to Salary Certificates, go to the Salary Certificates service page, click 'Add logo' in the Establishment logo section, choose your picture, adjust it to the frame, and click 'Save'.",
                "description": "Steps to add an establishment's logo to Salary Certificates on the Qiwa platform."
            },
            {
                "prompt": "How do I edit the establishment's logo on Salary Certificates in Qiwa?",
                "completion": "To edit the establishment's logo on Salary Certificates, go to the Salary Certificates service page, click 'Edit logo' in the Establishment logo section, readjust the current picture or click 'Add new logo' to upload a new one, then click 'Save' to save your changes.",
                "description": "Instructions for editing or updating the establishment's logo on Salary Certificates within Qiwa."
            },
            {
                "prompt": "Does the Salary Certificate need to be stamped or verified by any other entity?",
                "completion": "No, the Salary Certificate is ready and valid once you have issued it through the Qiwa platform.",
                "description": "Clarification that Salary Certificates issued via Qiwa are valid without additional stamping or verification."
            },
            {
                "prompt": "How long is the Salary Certificate valid?",
                "completion": "The Salary Certificate is valid for 2 months from its issuance date.",
                "description": "Information about the validity period of the Salary Certificate issued through Qiwa."
            },
            {
                "prompt": "What is the Knowledge Center in Qiwa?",
                "completion": "The Knowledge Center is a place where you can access necessary information about the Qiwa platform. It contains valuable articles that provide answers to questions you may encounter while using the platform.",
                "description": "Description of the Knowledge Center service on the Qiwa platform."
            },
            {
                "prompt": "Where can I find the latest news and announcements on Qiwa?",
                "completion": "In the News and Announcements section, you will find important information and articles about the latest changes and updates on the Qiwa platform.",
                "description": "Information about the News and Announcements section on Qiwa."
            },
            {
                "prompt": "How to renew your resume link on Qiwa?",
                "completion": "To renew an expired resume link, log in to your Qiwa individual account, select 'Services' from the side menu, then select 'Resume Sharing' from the 'Manage Resume' section. Click the 'Renew link' button next to the link you want to renew, enter a custom link name, choose the expiration date (optional), and click 'Renew link'. The link will be automatically renewed. To share this link, click 'Copy link'.",
                "description": "Steps to renew an expired resume sharing link on the Qiwa platform."
            },
            {
                "prompt": "How to manage your training on Qiwa?",
                "completion": "Log in to your individual Qiwa account. Go to 'Services' and select 'Training Management'. Here you can see your current and archived training. You can reject or accept trainings and add them to your resume.",
                "description": "Instructions on how to manage and update training records in your Qiwa individual account."
            },
            {
                "prompt": "How to evaluate and add training certificates to your Qiwa resume?",
                "completion": "Log in to your individual Qiwa account. Go to 'Services' and select 'Training Management'. Find the training you want to evaluate and click the 'Evaluate training' button. Mark your rating and upload a training certificate. To add the training certificate to your resume, select the 'Yes, add certificate' button.",
                "description": "Steps to evaluate a training and add its certificate to your Qiwa resume."
            },
            {
                "prompt": "How to apply for a service certificate on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Certificates'. Click the 'Apply for certificate' button at the page's top right. Choose the type of certificate you want to receive. Choose the work experience from which you want to receive the certificate, then click 'Next step'. Select the service certificate type, then click 'Next step'. Review the summary and click 'Submit request'.",
                "description": "Step-by-step guide on applying for a service certificate through the Qiwa platform."
            },
            {
                "prompt": "How can I view my service certificates on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Certificates'. Here you can view any of your pending, approved, and rejected certificates. To see the details, click 'Certificate preview'.",
                "description": "Instructions on how to view service certificates including pending, approved, and rejected ones in Qiwa."
            },
            {
                "prompt": "How can I view my salary certificates on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Certificates'. Here you can view any of your pending, approved, and rejected salary certificates. To see the details, click 'Certificate preview'.",
                "description": "Instructions on how to view salary certificates including pending, approved, and rejected ones in Qiwa."
            },
            {
                "prompt": "How do I apply for a new salary certificate on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Employment Certificates'. Click the 'Apply for certificate' button at the page's top right. Choose the type of certificate you want to create. Choose the establishment you want to receive the certificate from, then click 'Next step'. Select the entity you want to send the request to and type the name of the entity. Then click 'Next step'. Select the salary certificate type, then click 'Next step'. Review the summary and click 'Submit request'.",
                "description": "Step-by-step guide on how to apply for a new salary certificate using Qiwa individual account."
            },
            {
                "prompt": "What is the Employee Transfer service on Qiwa?",
                "completion": "The Employee Transfer service allows you to view and manage transfer requests from both your current and new employers.",
                "description": "Overview of the Employee Transfer service functionality on Qiwa platform."
            },
            {
                "prompt": "What is the Change Occupation service on Qiwa?",
                "completion": "The Change Occupation service allows you to review change and correction requests related to your profession and issued by your employer.",
                "description": "Explanation of the Change Occupation service for managing profession-related requests on Qiwa."
            },
            {
                "prompt": "Can I view my employer's work policy on Qiwa?",
                "completion": "Yes, as an individual on Qiwa, you can view your employer's work policy document, which covers all aspects of workplace operations, including safety protocols, working hours, and vacation days.",
                "description": "Information about viewing the employer's work policy document through Qiwa."
            },
            {
                "prompt": "How can I manage homeworker transfer requests on Qiwa?",
                "completion": "Through your individual Qiwa account, you can accept or reject transfer requests from your current home workers. Home workers require approval from their current employer (homeowner) on their individual Qiwa account before transferring to another establishment or individual.",
                "description": "Instructions on managing homeworker transfer requests via Qiwa individual accounts."
            },
            {
                "prompt": "How do I view pending transfer requests for home workers on Qiwa?",
                "completion": "Log in to your Qiwa individual account. Go to 'Services' and select 'Home Workers'. In the 'Pending requests' section, view any pending transfer requests and choose to accept or reject them by clicking the appropriate button. Once a request is accepted, the individual will no longer be your homeworker.",
                "description": "Instructions on how to view and respond to pending home worker transfer requests on Qiwa."
            },
            {
                "prompt": "Can I manage my employee transfers through my Qiwa individual account?",
                "completion": "Yes, through your Qiwa individual account, you can easily manage and decide on your employee transfers between establishments.",
                "description": "Information about managing employee transfers using the Qiwa individual account."
            },
            {
                "prompt": "What are the types of user privileges on Qiwa?",
                "completion": "There are three different types of user privileges on Qiwa: default, optional, and conditional. Conditional privileges depend on the user's employment in one of the selected establishments.",
                "description": "Explanation of the different types of user privileges available on the Qiwa platform."
            },
            {
                "prompt": "How do I book an appointment as an establishment on Qiwa?",
                "completion": "To book an appointment as an establishment on Qiwa, sign in to your account and ensure your establishment's email is confirmed. Go to the Services page and select 'Labor Office Appointments'. Click 'Book appointment', choose the establishment, then click 'Next step'. Select the visit reason (virtual or in-person) and click 'Next step'. Choose the related service and subservice, then click 'Next step'. Pick a convenient date, time, and place, then proceed to the summary by clicking 'Next step'. Review your appointment details and click 'Schedule appointment'. You'll then see a summary with a reference number, which you can print or save.",
                "description": "Step-by-step instructions on how establishments can book labor office appointments through Qiwa."
            },
            {
                "prompt": "How do I book an appointment as an individual on Qiwa?",
                "completion": "To book an appointment as an individual on Qiwa, sign in to your account and ensure your email linked to your establishment's Qiwa account is confirmed. Go to the Services page and select 'Labor Office Appointments'. Click 'Book appointment' at the top of the page. Select the visit reason to choose virtual or in-person appointment and click 'Next step'. Choose the service and subservice related to your appointment and click 'Next step'. Select a convenient date, time, and place, then click 'Next step' to see the summary. Review the appointment details and click 'Schedule appointment'. You will see a summary with a reference number, which you can print or save for future reference.",
                "description": "Step-by-step instructions for individuals to book labor office appointments through Qiwa."
            },
            {
                "prompt": "How can I change the details of an appointment on Qiwa?",
                "completion": "To change the details of an appointment on Qiwa, find your list of upcoming appointments and locate the one you want to edit. Click the '⋮' icon under the Actions column next to the appointment and select 'Edit appointment'. Click the 'Edit' button in the 'Appointment details' section. Make the necessary changes to the region, office, date, and time, then click 'Next step'. Review the appointment summary and click 'Save changes' to finalize.",
                "description": "Instructions on how to modify the details of a scheduled appointment in Qiwa."
            },
            {
                "prompt": "How can I cancel an appointment on Qiwa?",
                "completion": "To cancel your appointment on Qiwa, first find your list of upcoming appointments and locate the appointment you want to cancel. Click the '⋮' icon under the Actions column next to the appointment and select 'Cancel appointment'. Review the appointment details in the table and click 'Cancel appointment'. You will then see a confirmation window confirming that your appointment has been canceled.",
                "description": "Step-by-step instructions for canceling a scheduled appointment on the Qiwa platform."
            }
        ]
    }
]