[
  {
    "id": "returns",
    "source": "returns.md",
    "title": "Return Policy",
    "text": "CoreDeskAI accepts returns within 30 days of purchase. Items must be unused and in original packaging. Refunds are issued to the original payment method within 5–7 business days after we receive the returned item. Digital subscriptions can be cancelled anytime; unused prepaid months are not refundable."
  },
  {
    "id": "returns-ar",
    "source": "returns-ar.md",
    "title": "سياسة الإرجاع",
    "text": "CoreDeskAI يقبل الإرجاع خلال 30 يوم من الشراء. المنتج لازم يكون مش مستعمل وفي عبوته الأصلية. الاسترجاع المالي يرجع لنفس طريقة الدفع خلال 5 إلى 7 أيام عمل بعد استلام المنتج. الاشتراكات الرقمية تنجم تلغيها في أي وقت، أما الشهور المدفوعة مسبقا واللي ما استعملتهاش ما تترجعش."
  },
  {
    "id": "shipping",
    "source": "shipping.md",
    "title": "Shipping",
    "text": "Shipping within Tunisia usually takes 2–5 business days. International shipping takes 7–14 business days depending on the destination. You receive a tracking link by email once the order ships. Express shipping is available for an extra fee on checkout."
  },
  {
    "id": "shipping-tn",
    "source": "shipping-tn.md",
    "title": "التوصيل في تونس",
    "text": "التوصيل داخل تونس عادة يأخذ من 2 إلى 5 أيام عمل. التوصيل الدولي يأخذ من 7 إلى 14 يوم عمل حسب الوجهة. توصلك لينك التتبع بالإيميل كي يشحن الطلب. التوصيل السريع متوفر بمقابل إضافي وقت الدفع."
  },
  {
    "id": "hours",
    "source": "support-hours.md",
    "title": "Support Hours",
    "text": "CoreDeskAI support is available Monday to Friday, 09:00–18:00 Tunis time (CET/CEST). Voice and chat support are available during those hours. Outside business hours you can leave a message and we reply the next business day."
  },
  {
    "id": "hours-ar",
    "source": "support-hours-ar.md",
    "title": "أوقات الدعم",
    "text": "دعم CoreDeskAI متوفر من الاثنين للجمعة، من 09:00 إلى 18:00 بتوقيت تونس. الدعم بالصوت والشات متوفرين في الأوقات هذي. خارج أوقات العمل تنجم تترك رسالة ونرد عليك في يوم العمل الجاي."
  },
  {
    "id": "pricing",
    "source": "pricing.md",
    "title": "Pricing Plans",
    "text": "CoreDeskAI has three plans: Starter at $49/month for 1 agent and 1,000 conversations; Pro at $149/month for 5 agents, 10,000 conversations, and workflows; Enterprise with custom pricing, SSO, dedicated support, and unlimited agents. All plans include the knowledge base and basic analytics."
  },
  {
    "id": "pricing-ar",
    "source": "pricing-ar.md",
    "title": "الباقات والأسعار",
    "text": "عند CoreDeskAI ثلاث باقات: Starter بـ 49 دولار في الشهر لوكيل واحد و 1000 محادثة؛ Pro بـ 149 دولار في الشهر لـ 5 وكلاء و 10000 محادثة و workflows؛ و Enterprise بأسعار مخصصة مع SSO ودعم مخصص ووكلاء بلا حدود. كل الباقات فيها قاعدة المعرفة والتحليلات الأساسية."
  },
  {
    "id": "demo",
    "source": "book-demo.md",
    "title": "Book a Demo",
    "text": "You can book a CoreDeskAI product demo by voice with the assistant or through the website calendar. Demos usually last 20–30 minutes and cover setup, knowledge base, and voice agents. Bring your use case so we can tailor the walkthrough."
  },
  {
    "id": "privacy",
    "source": "privacy.md",
    "title": "Privacy and Data",
    "text": "CoreDeskAI does not sell customer data. Conversation and file data for EU customers are stored in the EU. You can request data export or deletion by contacting support. Voice lab sessions for local testing are experimental and should not include production secrets."
  },
  {
    "id": "kb-howto",
    "source": "knowledge-base.md",
    "title": "How the Knowledge Base Works",
    "text": "Upload documents in the Files area of the dashboard. CoreDeskAI indexes approved content and uses selective RAG so the assistant answers from your documents. For the realtime voice lab, a local Chroma knowledge base is used for testing sample FAQs."
  },
  {
    "id": "voice-lab",
    "source": "realtime-voice-lab.md",
    "title": "Realtime Voice Lab",
    "text": "The OpenAI Realtime Voice Lab at /realtime-voice is an experimental speech-to-speech interface. It uses WebRTC, sample tools, and can search a local Chroma knowledge base. It does not replace the production LiveKit voice stack."
  }
]