Insights from across the Darwaza service-desk and approval workflows.
Monthly count of submitted vs. approved requests · Aug 2025 – Jan 2026
Distribution this month
Ranked by volume processed · response time targets met
| # | Approver | Department | Processed | Avg. response | SLA met |
|---|---|---|---|---|---|
| 01 | KH Khalid Hassan | Procurement | 148 | 4h 12m | 98% |
| 02 | MA Mariam Al-Hinai | IT | 112 | 6h 04m | 95% |
| 03 | SF Salim Al-Farsi | Finance | 96 | 8h 22m | 92% |
| 04 | RA Reem Al-Lawati | HR | 78 | 5h 41m | 89% |
| 05 | YB Yousef Al-Balushi | Operations | 64 | 11h 03m | 78% |