Team Dashboard
Grid Operations team · Analytics & workflow performance overview for May 2026.
Total Requests
148
+12%
Open
34
+5
Completed
108
+18%
SLA Breaches
3
−2
Avg. Resolution
3.2 d
Faster
Request Volume
Weekly submissions and completions — May 2026
By Department
Request distribution this month
IT30%
HR21%
Admin13%
Finance10%
Other26%
Team Members
Request activity by individual — May 2026
| Member | Submitted | Open | Completed | Completion Rate | Avg. SLA | Status |
|---|---|---|---|---|---|---|
AH Ahmed Al-Rashidi Senior Engineer |
24 | 5 | 19 | 2.8 d | On track | |
MA Mariam Al-Farsi Operations Analyst |
18 | 3 | 15 | 3.1 d | On track | |
SB Sara Al-Balushi Project Coordinator |
31 | 12 | 19 | 4.2 d | At risk | |
KH Khalid Hassan Team Lead |
15 | 4 | 11 | 3.5 d | On track | |
FA Fatima Ahmed Finance Liaison |
22 | 6 | 16 | 2.9 d | On track |
Top Requested Services
Most submitted this month
1
31
Annual Leave Request
HR Department
2
24
Shared Folder Request
IT Department
3
19
Travel Authorization (TAR)
Admin Department
4
17
Expense Reimbursement
Finance Department
5
14
Access Card Issuance
Facilities Department
SLA Performance
Compliance rate across all open requests
On Track (91%)
At Risk (6%)
Breached (3%)
Breached this month3 requests
Avg. resolution time3.2 days
Best performerAhmed Al-Rashidi